Customer Service Associate

September 17, 2024

Waterbury Hospital

Waterbury

FULL TIME

Under the general direction of the nurse manager and in cooperation with all the members of the patient care team, independently performs a wide range of customer relations, communication, administrative and coordinative functions to fully support patient care activities.

RESPONSIBILITIES

Performs reception and communication duties to ensure all patient, visitor, physician, and staff needs are met in support of patient care, in a pleasant, courteous, and professional manner.

Utilizes all computer and manual systems for patient scheduling, registration, transfer, tracking, ordering and charging supplies, and other appropriate applications.

Receives, collates, processes, files, and otherwise appropriately maintains all patient medical records and functions relating to medical status and care, maintaining strict confidentiality at all times.

Coordinates patient flow and processes to ensure patient is admitted and discharged within scheduled timeframe and with a maximum level of patient customer satisfaction.

Compiles and completes recurrent census reports, presents data, maintains updated and revised logs, manuals, and reference material.

Participates in educational activities to maintain and improve professional and technical development and increase skills, abilities, job knowledge, and competency.

Performs other related duties as required.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

- Ability to operate office equipment, including computer terminals with speed and accuracy.

- Ability to interact with patient's families with tact and confidentiality.

- Ability to communicate effectively with Doctor's offices, department staff and patients.

- Knowledge of office and hospital systems.

- Ability to schedule and prioritize patient flow.

- Ability to work independently and to make decisions within the framework of departmental policies.

- Ability to provide repetitive movements and to stand for long periods of time. Ability to manage stress and conflict in a time oriented environment. Ability to flex work hours and rotate among job activities.