November 5, 2024

GoodVets

Westerville

Client Service Representative

Good Vets is a community of animal hospitals co-owned with veterinarians. Sitting at the intersection of quality-first and people-first, Good Vets provides an environment of mentorship for all our employees while also providing the high quality of care and hospitality that today's pet parents demand.

At Good Vets, we seek to find professionals passionate about the customer experience. As a Client Service Representative, you will care for our clients' pets as much as they do. As the first and last impression of Good Vets you will be friendly and warm to ensure our patients and clients feel supported throughout their visit at Good Vets.

The Impact You Will Have Every Day:

Provide elevated customer service while being attentive to client & patient needs
Identify and work compassionately with clients in various emotional states
Provide prompt, courteous, and professional telephone and email communication
Manage multi-line phone system
Schedule appointments and procedures
Monitor client flow from check-in to discharge, and process payment transactions
Assist in cleaning the hospital, including but not limited to keeping reception desk area and lobby clean
Have the highest communication standards to relay appropriate information between clients and doctors and/or management

What We Look For:

Must be available to work some weekend and evening hours
Previous veterinary experience is encouraged but not required
Computer skills: Windows-based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program

What We Offer:

Comprehensive medical, dental and vision insurance
401(k) Retirement Plan with match
Paid holidays
Friendly employee discounts on veterinary services and products

Our Ethos:

We believe in building state-of-the-art facilities and utilizing progressive medical technology. We only practice modern, high-quality medicine. We value team members who work hard, have a growth mindset, and promote transparency. We continually invest in our employees and always listen to feedback about how we can improve.

If this sounds like the adventure you've been searching for, we can't wait to connect with you. Apply today and let's make an impact, together!