November 6, 2024

AssuredPartners

Cincinnati

Client Operations Manager - EE Navigator

Overview:

At Assured Partners, our Cincinnati, OH office is growing, we are hiring for our Client Operations Manager - EE Navigator position, are responsible for client set-up in the employee benefits system - EE Navigator, implementation and maintenance of the administration of clients, and various other operational functions.

Why this Role?

Build meaningful relationships with clients while providing them with impactful solutions.
High visibility to Senior Leadership – work alongside Client Services, Sales, and Agency Leadership, who prioritize your learning and development.
Opportunity for upward mobility and advancement opportunities across Assured Partners!

What You'll Do:

Set-up of new client information and updating of renewal information in benefits system.
Data entry of rates and employee demographic information during setup process for new clients and renewals.
Assist in data integrity reporting by identifying, reconciling, researching and resolving data discrepancies.
Support team in ad hoc reporting activities.
Identify, reconcile, research and resolve system related issues.
Maintain comprehensive knowledge of insurance plan rules for all plans including but not limited to health, life, disability and voluntary benefits.
Assist in user acceptance testing of self-serve webs and system enhancements.
Represent AP Benefit Advisors in a positive and professional fashion with both internal and external customers.
Contribute to the team goals by accomplishing related projects.
Update job knowledge by participating in educational opportunities and reading professional publications.
Maintain composure and effectiveness under pressure in a deadline driven environment.
Perform other duties and special projects as assigned.

What's in it For You?:

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:

Competitive base salary - $50,000 to $65,000 depending on experience.
Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options
Company match 401(k) plan – 50% up to 6%!
Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers
Opportunity to prioritize your mental health with 24/7 access to licensed therapists
Pet benefits & discounts
Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout Assured Partners

What You'll Need:

Bachelor’s degree or combination of education and/or equivalent work experience in EE Navigator
Insurance knowledge of health, life and disability plans preferred
Demonstrated ability to learn new software systems
Proficient with Microsoft Office products - excellent Excel skills and knowledge of Access preferred
Results oriented with strong attention to detail
Strong organizational, analytical, communication and problem-solving skills.
Ability to interact with internal and external customers.
Ability to work independently as well as with a team
Ability to meet operational deadlines and manage timelines
Quality focus and skilled multi-tasking
Professional Presentation & Attire
Superior Written & Verbal Communication Skills