November 15, 2024

Kidstrong Colorado Springs

Colorado Springs

FULL TIME

Asst. General Manager

WHAT IS KIDSTRONG?
At Kid Strong, we help parents build stronger, smarter, more athletic kids. Kid Strong is a milestone-accelerator for kids walking through 11 years old. We help parents discover their child’s superpowers and build future-ready kids who are confident in making friends, run the playground, and raise their hand high in the classroom. In other words… kids who will win at life!
OPEN POSITION & SCHEDULE
If you do not have an ownership mentality and need to be micromanaged to ensure you do the job being asked of you, please do not read any further or apply. As the AGM, you will be responsible for providing daily sales from leads for the Center. This critical position must have a solid understanding of sales and a passion to drive growth for the center. As the lead for the sales function, the AGM must execute a lead generation / marketing strategies plan to increase sales. This person MUST pose a high caliber approach to organization and be a self-motivator that is hungry to meet and beat goals. This is SALES COMP BASED POSITION. There is no top limit to what you can make. You will be provided with a base salary of $43,000 and thereafter the pay will be based purely on the number of enrollments you make and parties you sell. This is a hybrid role with some responsibilities being completed at home or at the Center (your choice, as long as it's a quiet environment) for your outbound calls while also needing to be in Center at the times listed below.
RESPONSIBILITIES

Driving membership sales through high-volume outbound phone calls on inbound leads
Handling inbound calls and ensuring missed calls are at a minimum
Provides excellent leadership to create a positive, successful environment for staff and clients.
Coach 2-4 class per week
Properly manages and exceeds all Kid Strong sales and operational budgets.
Responsible for overseeing the sales process and systems.
Works closely with the Owner, Center Director, & Head Coach to ensure that the staff and Center are looked after.
Builds and maintains Kid Strong class size through scheduling optimization.
Models all Center activities through self-involvement (leading by example).
Trains and mentors subordinates for ongoing success and future growth.
Sells and schedules parties.
Ensure Starter Kits are set up for all Trials.
Communicate with staff for all trials and anything they need to know about the members.
Timely response and follow through with all Kid Strong corporate/owner requests and client and lead requests
Enforces Kid Strong corporate policies, business practices, systems and processes.
Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.
Provides and maintains the highest level of customer service.
Provides effective decision-making regarding customer service issues.

JOB QUALIFICATIONS

Prior experience in outbound phone sales is strongly preferred (250+ calls/week is a typical outbound phone sales effort)
Understands the assumptive sale method and is EAGER to learn and grow
Strong sales mentality and comfortability with outbound sales efforts
Associate or bachelor's degree in business, education, or related field.
Be promotional-oriented and have the ability to schedule trials with a thorough vetting process.
Understanding of all performance metrics (KPI's), revenue, etc.
Excellent verbal and written communication skills.
Entrepreneurial spirit with open, participative leadership style and drive for excellence.
Strong work ethic, integrity, and professional demeanor.
Practical work experience using Microsoft Office products as well as G-Suite
Fitness, retail and/or hospitality industry experience preferred.

Job Type: Full-time
Pay: $45,000.00 - $95,000.00 per year
Benefits:

Employee discount
Flexible schedule
Health insurance

Shift:

Day shift
Evening shift
Morning shift

Application Question(s):

You will be promoting a unique program focused on the development of children ages walking through 11 years of age. Why is that something that interests you?
Are you comfortable knowing this position's KPIs will be based on your ability to have conversations with parents, build rapport, and help them see why (they're all warm leads that have expressed interest in our program) we're a good fit for their family and thus sign them up for Kid Strong?

Work Location: In person