Job Opportunities in United States
August 12, 2024
Dot Foods, Inc.
Mount Sterling
FULL TIME
Associate Customer Service Representative
Your Role: Embark in a 12- week training program, including formal classroom and job shadowing. After successful completion of the Customer Service training program, you would be responsible for covering a variety of territories in the absence of the Customer Service Rep. This position is a path to a traditional Customer Service territory, when a vacancy becomes available, typically within 6-12 months of hire.
As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture within the business. As a vital part of that family unit, we want to ensure you feel included and respected for any differing ideas. We appreciate those opinions and count on them to make us successful. In addition to an inclusive working environment, we will provide you with:
EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
- Manage customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution.
- Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation
- Process customer orders to ensure internal order deadlines are completed on time
- Go above and beyond to meet customer needs, including appropriate use of empathy
- Work closely with a team to include, outside sales, regional teammates, and internal customers.
- Applies lean thinking and tools to identify and eliminate waste in all areas of the position
- Full-time: Monday – Friday
- Travel: 4-5 nights per year for industry events, customer visits or meetings. Must have the ability to travel independently, as needed, without restriction by all modes of transportation, including car, plane, or train.
- High School Diploma
- Excellent verbal and written communication skills
- Proficient in Microsoft programs such as Office, Word, and Excel
- Ability to process a high volume of request (email/phone) at a fast, accurate pace.
- Bachelor’s Degree
- Two years in a professional, Customer Service environment
- Appetite and proven ability to build customer relationships
- Ability to effectively manage multiple tasks simultaneously
As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture within the business. As a vital part of that family unit, we want to ensure you feel included and respected for any differing ideas. We appreciate those opinions and count on them to make us successful. In addition to an inclusive working environment, we will provide you with:
- Wage Range: $16.32 - $24.48 per hour
- Significant advancement opportunities
- Potential to work from home after 1-year
EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
We regret to inform you that this job opportunity is no longer available
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