October 14, 2024

Heathrow

Glasgow

FULL TIME

Team Member - Credit Control

Join Heathrow’s Business Services team and you’ll help us deliver our bold ambitions, whilst supporting colleagues to achieve theirs.

Our team is involved in every element of People and Finance activity. That includes payroll, casework, referencing and onboarding, through to billing, paying suppliers, and month end activities. It’s up to us to lead, support and deliver an excellent service across our core processes including;

Managing Revenue
Procurement
Project and Asset Management
Finance Processes
People Processes

Our Business Services teams focus on three areas: Systems and Transformation, Service Delivery, and Business Intelligence.

There’s no place like Heathrow when it comes to the scale of our ambitions. Our airport is in a period of rapid growth and change. To succeed, we need to be able to make decisions quickly, evaluate the financial, non-financial and carbon impact of our choices, and ensure they are supported by accurate data and insight.

This is an exciting time, as we deliver a new Business Services vision that embraces technology, drives continuous process improvement and unlocks insights to drive our business. Join us and discover unlimited opportunities to make a difference.

We are looking for a Team Member - Credit Control to join our Finance Team at our Glasgow office. We are looking for an energetic and motivated individual who can support the continuous build of our strong culture and environment that enables continuous improvement and service excellence.

Our well established and award-winning Centre of Excellence has over 100 colleagues on site, delivering critical support functions that help enable Heathrow to achieve its vision “To give passengers the best airport service in the world”.

This is an exciting time to join a high performing Finance Team that is well respected by Heathrow for delivering real benefits and added value, and with an opportunity to grow your career within a recognised organisation.

Responsible for the credit management of a specific group of customers in line with agreed business processes.
Monitoring and controlling the collection of debt on selected accounts to achieve targeted Total Debt, DSO and Aged Debt. Use own judgement to determine best collection action to take to accounts to reduce bad debt risk.
Maintaining a level of unallocated cash in line with business targets.
Handling and escalating Bad Debt Recognition and assist preparation of Bad Debt Reserve.
Receiving and processing customer queries to Dispute Administration team.
Allocating customer payments received to accounts if required.

Highly numerate and literate, with strong analytical skills and attention to detail.
Experience in credit control and cash allocation.
Demonstration of strong customer service skills, with ability to communicate effectively at all levels both written and verbally.
Strong organisational skills, with ability to plan, prioritise and work to deadlines.
Flexible, self-motivated team player, with ability to work on own initiative and without close supervision.
Proficient in the practical use of Microsoft Office suite.

#LI-Hybrid

There’s something so special about working for the world’s most iconic airport. Heathrow is an amazing backdrop to a career filled with unique opportunities with no end of exciting prospects to explore. A team that feels like family, a place where you belong.
Working for Heathrow brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working location

Your contractual place of work will be Heathrow Business Support Centre in Glasgow or Heathrow in London. All roles involve some on-site working each week, so you’ll need to be based in the UK and within a commutable distance to work.

We also offer some agile roles, with a combination of home and office working. This is dependent on business need and the individual role and will be confirmed to you.

Equal Opportunities
As an equal opportunities employer, we encourage applications from everybody. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality.