September 20, 2024

The Wrekin Housing Group

PART TIME & OTHER

Retirement Living Co-Ordinator

Salary Range: Scale 4, Starting at £16,211 per annum plus essential car user allowance
Hours of Work: 24 hours per week
Work pattern: Monday to Friday, covering the core service of 08.30am to 17:00pm
Location: Newport, but willing to travel across Telford
Job Type: Permanent, Part-Time
The Role:
Are you looking for a fresh challenge? We are looking for an individual with the expertise to deliver comprehensive housing management services to our residents within a retirement living environment.
Your primary duties will include overseeing the daily operations of a Retirement Living Scheme, prioritising the safety and welfare of residents to facilitate independent living.
Your responsibilities will extend to conducting accompanied viewings for prospective tenants, collaborating with the income management team to streamline rent collection, aiding in housing benefit claims, and conducting biannual wellbeing assessments for all residents and their accommodations.
Benefits and Rewards:
In return, we offer you a rewarding opportunity within a supportive team of experienced mentors and peers, ensuring you thrive throughout your career. In addition, we offer the below rewards:

Starting with 22 days annual leave, plus bank holidays and discretionary leave between Christmas and New year.
Generous employer pensions contribution
Flexible and friendly team
Access to private health care options
Life Assurance
Enhanced family friendly leave
Enhanced sick pay
Financial, Physical and Mental Wellbeing Support
Discounted gym and a savings/discount scheme for shopping and days out
Staff discounts
Free on-site parking
Subsidised canteen

What are we looking for from you?
Given the environment you will be working in, you must be able to demonstrate outstanding customer care within a sheltered housing or customer services environment. Having excellent administration and prioritisation skills are essential.
You will hold a recognised First Aid at work qualification, or be willing to work towards gaining this qualification. A Basic Food and Hygiene Certificate is essential, or you will be willing to work towards gaining. A full driving licence and use of a vehicle for business use is essential
You will promote a positive, friendly and understanding attitude towards our customers and other colleagues in order to achieve consistency with the high levels of performance, efficiency and quality that is expected of our Employees.
A little about who we are:
The Wrekin Housing Group is at the forefront of making a difference to people’s lives. As a socially minded business, we provide 13,000 homes for affordable and social rent across Telford & Wrekin, Shropshire, and Staffordshire. We have ambitious plans to grow up to 16,000 homes by 2025 and we are also an innovative and well recognised provider of care.
Alongside our growth plans we are embarking on a fundamental transformation programme to modernise how we interact with our customers, engage communities and support partners. Everyone matters at Wrekin so we are investing in our people and the systems they use to improve quality and choice across the organisation.
Our vision and aims are clear and we are determined to deliver. We are seeking someone who can inspire positive change, communicate clearly and enable our people to support each other and grow. We want you to drive the strategy and delivery of our ambitions for customers across our socially minded business.
Our Inclusive Culture:
We are committed to being an equal opportunities employer. All applications are considered on the requirements of the role regardless of gender identity, nationality, ethnicity, marital status, age, disability, sexual orientation, religious belief or background. Please refer to our Equal Opportunities Policy below for further information.
The Recruitment Process:
In partnership with our trusted external providers we are committed to undertaking care and safeguarding checks with all colleagues. These checks may vary according to the role you have applied for.
We also ask for two references for everyone who is offered a position, one of which must be your current or most recent employer. All roles will also be offered subject to satisfactory right to live and work in the UK checks
How to Apply:
If you would like to join our team, please click the apply now button above as we would love to receive an application from you. If you have any questions, please contact our recruitment team at recruitment@wrekin.com.
This role will require the successful candidate to undergo an Enhanced DBS Check.

This role requires that successful applicant to hold a Full UK Driving License and the use of a vehicle for business use.
Ref : WHG2420. Closing Date : 04/10/2024 - Interview Date : 09/10/2024