Factor
Criteria
Essential
Desirable
Assessment Method
Behavioural Competencies
Operational Level
Meeting Service User Needs -Understanding of Care Plans and Documentation
Places the Service Users needs as the key focus in all activities.
Delivers support & care according to care plan using.
Familiarity with Medical Conditions and Disabilities
understanding of Care Practices
Yes
Interview / Practical Assessment
Problem Solving & Decision Making -Knowledge of Safety Protocols and First Aid
Thinks ahead to anticipate and deal with issues.
Recognises when and how to make decisions within remit of role.
Displays excellent communication Skills.
Conflict Resolution.
Yes
Interview / Practical Assessment
Respect for Diversity and Equality
Treats everyone with respect
Takes account of the opinions of others
Creates an environment where everyone is valued, and fairness is promoted and embedded in all activities.
Yes
Interview
Achieving Results
Understanding Ethical and Legal Aspects
Adheres to Trinitys policies and procedures.
Uses initiative to get the job done - within acceptable boundaries.
Holds themselves and others to account for delivering services to a high standard an in line with regulatory frameworks
Yes
Interview