September 9, 2024

The NEC Group

Birmingham

OTHER

Programming & Ticketing Administrator

PRIMARY PURPOSE OF THE ROLE:
Under supervision of the Head of Venue Programming, manage the administration of the Arenas calendars. Respond to availability requests from event organisers, hold dates and provide administrative support to the team throughout the booking, confirmation and on sale process. In addition to this, provide administrative support to the Event Ticketing Managers throughout the onsale process through to show delivery.

KEY RESPONSIBILITES:

Maintain strong relationships with the Venue Programming team and wider Arenas team, offering daily support and proactive forward thinking approach.
Assist external customers with venue availability, holding dates on the internal booking system as required in a timely manner and ensuring the calender is always kept up to date.
Assist the team with site tours, requests for after shows and general promoter requests including suite hire, VIP parking and house seat/ticket purchase requests.
Assist with the administration of raising licence agreements.
Build and maintain trusting and productive relationships with promoter assistants and where appropriate promoters, to provide a client focussed and friendly service.
Disseminate confirmed event information across group departments to inform and educate departments on upcoming events, in-turn initiating work tasks.
Assist with the administration of chasing signed venue contracts prior to the onsale date.
Develop strong internal relationships with all other group commercial teams to look for new opportunities to grow the business.
To lead on the selling in, onto the Venue reporting system, of all external agents sold tickets on a weekly basis.
Support the arenas ticketing team in the organisation of the shared inbox, ensuring emails are filed and actioned in a timely manner.
Produce seat sold plans for promoters and internal stakeholders.

SKILLS AND EXPERIENCE:

Experience of an entertainment or events related B2B sales or administration role.
Able to adapt to a constantly changing and growing business environment.
Ability to understand the commercial drivers of the business
Ability to create new professional relationships
Ability to develop relationships across the business internally to ensure successful event delivery
Strong organisational skills with the ability to prioritise workload
Strong work ethic and attention to quality and detail
A pro-active nature to include a flexible approach to hours of work especially during busy periods.
Good communication, interpersonal skills and the capability of working under own initiative with limited supervision
Computer literacy in Microsoft Office packages is essential
Professional approach and appearance
Excellent telephone manner and demonstrate good customer service skills

What we offer:

Competitive salary plus sales incentive scheme
25 days annual leave rising to 26 after one year plus all UK bank holidays
Free Onsite parking
Free lunch when office based or on site
Potential home working options for part of the week
Pension matching up to 7%
We will provide you with a Life Assurance cover if you are actively contributing to the NEC group personal pension plan and have joined at the first opportunity or within 12 months of becoming first eligible
Private Medical Insurance funded by the company
Employee Assistance Programme
Dental, Cash Health and Holiday Buy flexible option
Exclusive Discounts and many more great benefits

The NEC Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, colour, age, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. NEC Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home within the NEC Group.
Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us.
Disclaimer: due to high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams manage application levels while maintaining a positive candidate experience. So please submit your application as soon as possible to avoid disappointment.