November 7, 2024

The Bannville Hotel

Banbridge

PART TIME & FULL TIME

Hotel Receptionist

Job Title: Hotel ReceptionistLocation: Co. Down (2 minutes from Banbridge Town Centre)Job Type: Part-Time, Full-Time, PermanentSalary: Competitive (Based on experience)
About Us:Nestled in the heart of the stunning Co. Down countryside, [Hotel Name] is a family-run, 25-room hotel offering a warm and welcoming atmosphere for both our guests and staff. Located just a two minute drive from Banbridge Town Centre, we pride ourselves on providing exceptional service in a relaxed and friendly environment. We are looking for an enthusiastic, customer-focused individual to join our dedicated team as a Hotel Receptionist.
Role Overview:As a Hotel Receptionist, you will be the first point of contact for our guests and play a key role in creating a welcoming and memorable experience. This role requires excellent customer service skills, effective communication abilities, and a flexible approach to a variety of tasks. You’ll be responsible for managing check-ins, check-outs, guest enquiries, and ensuring smooth day-to-day operations at the front desk.
Key Responsibilities:

Greet guests warmly and check them in/out efficiently, ensuring all details are recorded accurately.
Answer phone calls, respond to emails, and manage reservations using our property management and booking systems.
Provide information about the hotel’s facilities, local attractions, and answer any guest queries.
Handle payments and process transactions accurately.
Maintain the front desk area, ensuring it is clean, organized, and welcoming at all times.
Occasionally assist with food and beverage tasks, including taking orders and serving guests as needed.
Support the team in various duties across the hotel, demonstrating a flexible and proactive approach to work.

Essential Skills and Experience:

Previous experience in a hotel reception or customer service role is preferred but not essential.
Excellent communication skills with the ability to engage with guests and resolve issues in a professional and friendly manner.
A strong understanding of customer experience and the ability to deliver exceptional service.
Proficiency in using booking systems, property management software, and general office software (training will be provided if needed).
Strong organizational skills, with the ability to multi-task and work under pressure.
Immaculate personal presentation and a professional demeanor, as you will be the face of the business.
A team player with the flexibility to support other areas of the business as needed.

What We Offer:

A supportive and friendly family-run work environment.
Free parking
Free meals during your shift
Opportunities for personal and professional development.
Competitive salary with benefits.
A beautiful and peaceful location to work in, with a close-knit team.

How to Apply:If you have a passion for customer service and are excited about being part of a close team, we would love to hear from you! Please send your CV and a brief cover letter outlining your experience and suitability for the role to [email address] or apply via [website or application link].
We look forward to welcoming a new member to our team!
Job Types: Full-time, Part-time
Pay: £11.44-£15.09 per hour
Expected hours: 24 – 40 per week
Additional pay: