November 8, 2024

Canal Court Hotel

Newry

PART TIME

Hotel Receptionist

Job Summary
We are seeking a friendly and professional Hotel Receptionist to join our dynamic team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities

Greet guests warmly upon arrival and assist with the check-in process.
Answer phone calls promptly and handle inquiries with excellent phone etiquette.
Manage reservations and ensure accurate data entry into the hotel management system.
Provide information about hotel services, local attractions, and amenities.
Address guest complaints or concerns in a professional manner to ensure satisfaction.
Process check-outs efficiently and handle payment transactions.
Maintain an organised reception area, ensuring it is welcoming and tidy at all times.
Collaborate with other hotel staff to ensure seamless guest experiences.

Experience

Previous experience in a hospitality role is preferred but not essential.
Strong guest service skills with a proven ability to handle various situations calmly and effectively.
Proficiency in using hotel management software is an advantage
A positive attitude and willingness to learn are essential for success in this role.

If you have a passion for hospitality and enjoy working in a fast-paced environment, we invite you to apply for this exciting opportunity as a Hotel Receptionist.
Job Type: Part-time
Pay: £11.50-£12.50 per hour
Expected hours: 16 – 24 per week
Schedule: