Hotel Receptionist

September 20, 2024

Grove of Narberth

Narberth

FULL TIME & OTHER

RECEPTIONIST
We want to find enthusiastic individuals with a genuine passion to deliver exceptional hospitality and service.
Our 5 AA Red Star award winning Hotel has established itself as one of the leading luxury hotels and restaurants in Wales and the UK set in the stunning Pembrokeshire countryside overlooking the Preseli Hills.
The Hotel has won much regional and national recognition for its exceptional hospitality provided by the team to our guests that has resulted in the Grove winning AA Hotel of the Year Wales 2019, UK Hotel Catey for ‘Front of House team of the year 2021’ and a Hotel Catey ‘Hotel of the Year 2022’. The Fernery restaurant located at the Grove has 4 AA Rosettes and is under the leadership of the hugely talented Executive Chef Douglas Balish whilst the wine list was awarded AA ‘Wine list of the year 2022’.
The Reception Manager, Claire, is now looking for a passionate and dedicated Receptionist to join the team on a full time basis.
The successful candidate will be available for a variety of shifts including on weekends. Our reception team work a mixture of early shifts and late shifts, with early shifts beginning at 7.30am and a late shift finishing at 11.30pm.
What we offer:
· Package up to £26,000 including Gratuities and Pension.
· Gratuities are shared through a Tronc system and currently amounts to 2k per annum.
· 4 day working week.
· All extra days worked paid.
· Employee long service holiday benefit.
· Discretionary annual employee profit share scheme.
· Pension provided through NEST.
· Meals whilst on duty.
· Generous 30% staff discount off food and beverage at Grove of Narberth and its sister businesses Coast Saundersfoot, Beach House Oxwich and Penmaenuchaf Hotel.
· £75 staff rate and £190 Friends and Family room rate at the Grove of Narberth.
· £50 staff rate and £150 Friends and Family room rate at Penmaenuchaf Hotel.
· Preferred rates at Pride of Britain Hotels and Small Luxury Hotels of the World.
· Employee Assistance Programme provided by Hospitality Action.
· Excellent work environment in the Narberth Hills in the heart of Pembrokeshire with its world famous coastal National Park all around us.
· Employee Milestone recognition.
The candidate will have the following attributes:
· Reception experience within the hospitality industry.
· Excellent technical and numeracy skills to operate a comprehensive Hotel Management System.
· Genuine and sincere nature with a real passion for customer service.
· First class interpersonal skills.
· A resilient nature with an ability to work under pressure.
· Ability to resolve guest issues effectively.
· Immaculate presentation and a friendly yet professional personality.
· Outstanding written and spoken English.
The successful candidate will be joining an exciting business with a strong family philosophy and a highly experienced award-winning team driving for the highest standards of food and service. Together we work hard to achieve excellence in a supportive and fun working environment.
Interested?
If you are interested in this role then please forward Covering Letter and CV to Oliver our Group HR Manager.
We look forward to hearing from you!
Job Types: Full-time, Permanent
Pay: Up to £26,000.00 per year
Benefits: