October 14, 2024

Citizens Advice

Crawley

OTHER

Help To Claim Advisor

Salary

£24,000

Location

Shoreham, Crawley or Horsham

Workplace

Office based

Contract

Fixed term contract, until 30 October 2026

Hours per week

How to apply

About the role

Are you passionate about helping others and thrive in a fast-paced environment? Citizens Advice in West Sussex is looking for two dedicated Helpline Advisors to join our dynamic team.
About the Role:
As a Help to Claim Helpline Advisor, you'll provide support to people seeking advice on benefit entitlements, guiding them to successful applications. Using your excellent customer service skills, you'll offer clear and empathetic advice via phone and webchat. This role requires the ability to communicate complex rules and regulations while working to targets. A DBS check is required.
Key Requirements:
Outstanding Customer Service: You can easily connect with people and offer supportive, caring guidance.
Analytical Mindset: You can quickly grasp and explain complex rules in a simple way.
Digital Savvy: Confident with IT and digital platforms like phone and webchat.
Target-Oriented: Motivated by achieving goals, knowing each target means someone has been helped.
Researcher: You listen carefully, investigate thoroughly, and tailor advice to individual needs.
What We Offer:
26 days holiday per year (pro rata)
Employee Assistance Scheme for confidential support
Enhanced sick and maternity pay (after qualifying period)
Ongoing training and professional development
A commitment to equity, diversity, and inclusion
TO APPLY: Link to our website and upload the application form. No CVs.