Job Opportunities in United Kingdom
September 19, 2024
Citizens Advice
Mold
OTHER
Digital Advice Worker
Salary
£24,294 - £25,979 per annum, depending on experience.
Location
Flintshire (primarily our Mold office)
Workplace
Office based
Contract
Permanent
Hours per week
37.5
How to apply
About the role
Could you be a key first point of contact for people in Flintshire who contact us through digital channels such as email, Whats App, Messenger, etc?
About the role
As a Digital Advice Worker, your typical day would involve:
To be successful in the role of Digital Advice Worker you will:
About the role
As a Digital Advice Worker, your typical day would involve:
- Managing enquiries received via email, Whats App, Messenger and Text Message (SMS).
- Gathering information from these messages about someone’s issue and deciding the appropriate next steps to progress their enquiry.
- Providing information, making appointments with a relevant adviser or referring to partner agencies.
- In particular you will also help to alleviate any immediate crisis through issuing food and fuel bank vouchers and assisting with emergency grant applications where relevant.
- Inputting details of enquiries received and action taken on our dedicated client records system.
- Attending supervision sessions, sharing what you’ve learnt with the rest of the team and learning from other team members.
To be successful in the role of Digital Advice Worker you will:
- Have a passion for supporting people and be able to empathise with clients
- Want to improve people's quality of life through the provision of information and advice.
- Be extremely competent, experienced and comfortable using multiple digital communication platforms.
- Be able to use IT systems such as Word and Google Docs
- Have good written and verbal communication skills.
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