September 10, 2024

CHC Group Ltd

Belfast

OTHER & FULL TIME

Helpdesk Remedial Coordinator

Reporting to the Helpdesk Manager
RESPONSIBILITIES
As a Helpdesk Remedial Coordinator, your role involves managing and coordinating timely responses and completion of maintenance calls from key clients using the in-house CAFM system at CHC. Your responsibilities include:
1. Prioritising and receiving reactive maintenance calls from CHC Clients
2. Assessing the urgency and nature of maintenance issues to accurately record job details in the CHC CAFM system.
3. Coordinating with in-house maintenance operatives and specialist sub contractors to schedule and allocate tasks based on skillset, availability, and location.
4. Ensuring prompt responses to maintenance calls within contracted timeframes, exceeding client expectations.
5. Relaying accurate job information to in-house maintenance operatives and subcontractors, ensuring proper briefing before site visits.
6. Monitoring progress, providing updates to clients, and escalating issues or delays as needed.
7. Maintaining accurate records of maintenance calls and updating CHC CAFM job details.
8. Managing purchase orders related to maintenance tasks and coordinating supply chain responses.
9. Facilitating clear communication and collaboration with clients, subcontractors, and stakeholders.
10. Keeping job files up to date to avoid delays in closures and payments.
11. Attending client review meetings to report on reactive maintenance performance.
12. Continuously optimising job processes and procedures for efficiency and client satisfaction.
Essential Criteria: To excel in this role, you'll need:

Strong organisation and time management skills
Excellent communication and interpersonal abilities for effective liaising with clients, subcontractors, and internal stakeholders
Proficiency in computer applications, including Microsoft Office suite and CAFM systems
Problem-solving skills and attention to detail
A proactive, customer-focused approach to work

Job Types: Full-time, Permanent
Benefits: