Job Opportunities in United Kingdom
September 14, 2024
Toggli
Washington
FULL TIME
Online Helpdesk Representative – Remote
Responsibilities:
- Respond to helpdesk tickets and inquiries through email, chat, and online portals.
- Provide technical support for software, hardware, and network issues.
- Escalate complex problems to higher-level technicians as needed.
- Maintain accurate documentation of all helpdesk interactions.
- Collaborate with internal teams to resolve customer issues efficiently.
- Ensure customer satisfaction by following up on unresolved issues.
Requirements:
- Previous experience in technical support or helpdesk roles.
- Strong problem-solving and troubleshooting skills.
- Knowledge of basic networking and software troubleshooting.
- Excellent written and verbal communication skills.
- Familiarity with helpdesk or ticketing systems.
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