Job Opportunities in United Kingdom


September 14, 2024

Toggli

Washington

FULL TIME


Online Helpdesk Representative – Remote

Responsibilities:
  • Respond to helpdesk tickets and inquiries through email, chat, and online portals.
  • Provide technical support for software, hardware, and network issues.
  • Escalate complex problems to higher-level technicians as needed.
  • Maintain accurate documentation of all helpdesk interactions.
  • Collaborate with internal teams to resolve customer issues efficiently.
  • Ensure customer satisfaction by following up on unresolved issues.
Requirements:
  • Previous experience in technical support or helpdesk roles.
  • Strong problem-solving and troubleshooting skills.
  • Knowledge of basic networking and software troubleshooting.
  • Excellent written and verbal communication skills.
  • Familiarity with helpdesk or ticketing systems.

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