Customer Engagement Specialist

September 2, 2024

ENERGIA GROUP

Omagh

OTHER & FULL TIME

Contract
Full Time - Permanent
Working Hours
37 hours Monday to Friday
Location
Bankmore Business Park Omagh
Hybrid Working
2 days working from the office and 3 days working from home
Your new opportunity
Power NI have an exciting opportunity for Customer Engagement Specialists based in Omagh.
You will be the first point of contact for all domestic queries, responding to and delivering a customer experience that is second to none across either our Power NI or Energia retail brands.
Working alongside some of the industry’s best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI / Energia brands continue to grow.
The ideal candidate will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction. Our customers would agree and scored us 86% in satisfaction surveys based on last year’s performance.
What you'll need

A minimum of 1 years’ customer service experience, working in a contact centre.
Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
Computer savvy with a good working knowledge of Microsoft Office.
A suitable, dedicated place to work at home (private and you won't get interrupted), with natural light, desk, chair, and an excellent broadband connection.

I f you are enthusiastic about this role but don’t meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we’re looking for.
Our Rewards;

Performance Based Bonus of up to 10%
Annual Cost of Living Review
23-25 Days Holiday per year + 11 stats and opportunity to buy more holidays
Family Friendly Policies
Enhanced Maternity and Paternity Pay
Health Care
Sick Pay

Learning & Development;

Career Progression and Development - Almost 100% of our promotions are from within the organisation
Wellbeing Fund - to be used towards anything that energises you from Gym membership to Reflexology
Mentoring Scheme
Virtual Gym Membership

Social Opportunities;

Sports and Social Club
Allyship@work
Women's Network
Green Team
Volunteering days and more
87% of employees would recommend Energia Group to friends and family as a great place to work!
You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focussed are at the heart of all our efforts
You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year-round learning and support for professional subscriptions
We also offer an annual Bonus of up to 10%, an award-winning wellbeing programme including a counselling service, sports and social clubs, a ‘Wellbeing Fund’ to be used towards anything that energises you, generous holiday allowance with opportunity to buy more and Health Cash Plans.
Most roles can be worked on a hybrid basis (2 days from the office and 3 days from home), collaborate regularly with your peers while having a balance between your home and work life.
Does Energy Move You? APPLY NOW!!!