Job Opportunities in United Kingdom
June 24, 2024
HSBC
Leeds
OTHER & FULL TIME
Customer Service Advisor
Job description
Leeds with Hybrid working
Salary: from £23,205 + excellent benefits
Hours: 35 hours per week.
If you’ve got experience of delivering outstanding customer service, why not join our team at HSBC as a Contact Centre Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.
As well as a salary starting from £23,205 for a 35-hour week, we offer free parking, on-site gym, and OFSTED subsided on-site nursery - not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds. Please be aware applications are open to all UK residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role.
You will:
Salary: from £23,205 + excellent benefits
Hours: 35 hours per week.
If you’ve got experience of delivering outstanding customer service, why not join our team at HSBC as a Contact Centre Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.
As well as a salary starting from £23,205 for a 35-hour week, we offer free parking, on-site gym, and OFSTED subsided on-site nursery - not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds. Please be aware applications are open to all UK residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role.
You will:
- Provide our customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.
- Be resilient, able to work in a busy contact centre environment, and hold conversations with customers on the telephone.
- Have the technical ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy.
- Be a problem solver with excellent attention to detail.
- Be happy to support in educating our customers around HSBC products and alternative digital banking platforms.
Requirements
Although Customer Service experience and crystal-clear communication is essential, you don’t need to have banking experience, as we can teach you everything you need to know via our comprehensive training programme. This covers 4 weeks to get you up-to-speed with your role and our systems and products followed by a further 5 weeks support in our Academy where you’ll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office, and we ask that you do not take any holidays during this time. You must also be able to commit to the role for a minimum of 12 months.
Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role.
Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role.
Our Contact Centre is open between 8am to 8:00pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8am to 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off.
If successful in your application, an appropriate available shift pattern will be discussed with the team.
We operate a hybrid working environment, which means you will work at our office in Leeds some of your time and then remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.
HSBC | Opening up a world of opportunity.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500
If successful in your application, an appropriate available shift pattern will be discussed with the team.
We operate a hybrid working environment, which means you will work at our office in Leeds some of your time and then remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.
HSBC | Opening up a world of opportunity.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
October 15, 2024
Hotel Co 51
Night Auditor (Night Crew Member) - MOXY Aberdeen Airport
Aberdeen
OTHER & FULL TIME
View Details
October 15, 2024
Hotel Co 51
Crew Member - MOXY Edinburgh Fountainbridge
Edinburgh
OTHER & PART TIME
View DetailsSimilar Jobs
New Jobs from This Company
September 13, 2024
HSBC
VP Corporate Banking Relationship Manager/Corporate Banking Relationship Manager工商金融企業北區 副總裁/經理
台北市
OTHER
View Details
September 9, 2024
HSBC
SVP, Head of Client Service and Risk Coordinator 環球支付方案部 客服主管及部門風險協調資深副總裁
台北市
OTHER
View Details
August 27, 2024
HSBC
(請勿於此投遞履歷) 2025 年輕銀行家培育計畫|HSBC Graduate and Internship Programmes
台北市
OTHER
View Details