Job Opportunities in United Arab Emirates

September 10, 2024

Emirates Properties

Ajman

FULL TIME

Call Center Agent - Facilities Management

Call Center Agent (Facility Management)
Job Description: The Call Center Agent for Facility Management will be responsible for handling inbound and outbound calls related to facility management issues, including emergencies such as water leakage, fire, and other maintenance requests. The agent will log all calls, coordinate with relevant departments, and follow up on pending issues to ensure prompt resolution. The role requires exceptional communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
  • Answer and manage high volumes of inbound calls related to facility management issues.
  • Document all customer interactions accurately in the CRM system.
  • Prioritize and escalate emergency situations (e.g., fire, major water leakage) to the appropriate departments.
  • Provide timely follow-up to customers via outbound calls to ensure resolution of their complaints.
  • Coordinate with internal teams (maintenance) for resolving issues.
  • Maintain up-to-date knowledge of the company facilities, procedures, and emergency protocols.
  • Provide accurate information about the status of ongoing issues to customers.
  • Ensure compliance with company policies, procedures, and customer service standards.
  • Work flexible shifts, including rotation shifts.
Candidate Profile:
  • Language Skills: Bilingual (Arabic and English) with strong verbal and written communication skills.
  • Experience: Minimum 2 years of experience in a call center environment, preferably handling facility management or emergency response calls.
  • Skills: Proficient in using CRM software, MS Office, and other call center tools, strong problem-solving skills, ability to work under pressure.
  • Attributes: Customer oriented, highly organized, proactive, and a quick decision-maker.
Salary Range: (based on skills and experience).
Job Type: Full-time
Pay: From AED3,000.00 per month

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