Job Opportunities in United Arab Emirates

September 10, 2024

Emirates Properties

Ajman

FULL TIME

Call Center Agent / Leasing Inquiries

Call Center Agent (Leasing Inquiries)
Job Description: The Call Center Agent for Leasing Inquiries will handle both inbound and outbound calls from potential tenants interested in leasing units in the company properties. This role involves providing comprehensive information about available units, rental rates, terms, and guiding customers through the leasing process. The agent will also be responsible for lead management, scheduling property viewings, and maintaining a high level of customer service.
Key Responsibilities:
  • Manage incoming calls and emails from prospective tenants regarding leasing opportunities.
  • Provide detailed information on available properties, rental terms, and conditions.
  • Schedule property viewings and follow up with potential tenants after their visits.
  • Maintain and update customer information and interactions in the CRM system.
  • Conduct outbound calls to follow up with potential tenants.
  • Identify and escalate high-priority leads to the leasing team for immediate action.
  • Work flexible shifts, including rotation shifts.
Candidate Profile:
  • Language Skills: Bilingual (Arabic and English) with strong customer communication skills.
  • Experience: At least 2 years of experience in real estate, leasing, or a similar customer service role.
  • Skills: Knowledge of CRM systems, lead management, negotiation, and sales techniques; ability to handle high-pressure situations and multitask.
  • Attributes: Persuasive, results-driven, attentive to detail, and a good team player.
Salary Range: (based on skills and experience).
CV email to: s.jane@rholding.com
Job Type: Full-time
Pay: From AED3,000.00 per month

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