Job Opportunities in United Arab Emirates

September 14, 2024

Qqada

Dubai

FULL TIME

CALL CENTER AGENT

Responsibilities:
  • Answer inbound calls and respond to customer inquiries.
  • Provide accurate information about products or services.
  • Resolve customer complaints and escalate issues when necessary.
  • Maintain customer records by updating account information.
  • Meet performance metrics, such as response time and customer satisfaction.
  • Follow communication scripts and guidelines as necessary.
Requirements:
  • High school diploma or equivalent.
  • Previous experience in a call center or customer service role is a plus.
  • Excellent verbal and written communication skills.
  • Ability to handle high call volumes and work under pressure.
  • Strong problem-solving and multitasking abilities.
  • Proficiency in basic computer applications.
Job Type: Full Time
Job Location: Dubai

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