Job Opportunities in Turkey
August 28, 2024
Procat Danışmanlık Yazılım Telekomünikasyon
İzmir
FULL TIME
Call Center Team Leader
About Procat:
Established in 2004, Procat is the company of choice for institutions and organizations that require and demand high efficiency, uninterrupted support, quick installation, while at the same time delivering robust return on investment models and competitive cost advantage achieved by working with an experienced business partner.
We have successfully completed the Trust Index © Employee Survey and Culture Audit © Workplace culture analysis, in which the whole of HR practices are analyzed, and earned the title of Great Place to Work® Certified.
What we’re looking for
Are you interested in Sports Fashion? Do you find it fun to decide which sneaker you will buy, loosing yourself between tons of colorful and sportive brands?
OR
Do you enjoy helping out people, making an interaction to solve their peoblems? Are you also a good listener and a problem solver with great communication skills? Then you’ll love being on the front line of making the magic happen!
Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service.
We believe that happy people keep people happy, so we’re looking for people who have great interpersonal skills and strong analytical skills.
What we expect
Whether its clients or colleagues, delivering with a ‘personal touch’ is truly important to us. We’re proud of our team and are always looking for new members with similar talent and enthusiasm to deliver great customer service.
If that sounds like you and you are interested in joining us, reach out and you could be one of the superheroes that make #the Ateam the best!
Job Type: Full-time
Established in 2004, Procat is the company of choice for institutions and organizations that require and demand high efficiency, uninterrupted support, quick installation, while at the same time delivering robust return on investment models and competitive cost advantage achieved by working with an experienced business partner.
We have successfully completed the Trust Index © Employee Survey and Culture Audit © Workplace culture analysis, in which the whole of HR practices are analyzed, and earned the title of Great Place to Work® Certified.
What we’re looking for
Are you interested in Sports Fashion? Do you find it fun to decide which sneaker you will buy, loosing yourself between tons of colorful and sportive brands?
OR
Do you enjoy helping out people, making an interaction to solve their peoblems? Are you also a good listener and a problem solver with great communication skills? Then you’ll love being on the front line of making the magic happen!
Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service.
We believe that happy people keep people happy, so we’re looking for people who have great interpersonal skills and strong analytical skills.
What we expect
- Excellent oral and written English language skills, including to understand different dialects/accents
- Minimum 1 year of experience as an Inbound/Outbound Team Leader
- Holding a Bachelor's or Associate's Degree
- Residing in İzmir
- Being profienct in Excel and Powerpoint
- Ability to build rapport and communicate in a helpful way
- Enjoy a creative and hardworking office environment
- Ability to work as part of a team
- Ability to work homoffice
- Enthusiasm and Passion
- Being responsible for the performance of the team, ensuring internal/external customer satisfaction, and achieving the team's goals.
- Successful achievement of company objectives, operational KPIs, and other metrics.
- Preparing of weekly and monthly management reports.
- Monitoring the performance of the units under their supervision through performance scorecards.
- Providing the necessary coaching and guidance to help the team achieve their goals, monitoring personal development, and offering the necessary support for the team’s growth.
- Sharing reports on team performance and goal achievement status with their manager.
Whether its clients or colleagues, delivering with a ‘personal touch’ is truly important to us. We’re proud of our team and are always looking for new members with similar talent and enthusiasm to deliver great customer service.
If that sounds like you and you are interested in joining us, reach out and you could be one of the superheroes that make #the Ateam the best!
Job Type: Full-time
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