Job Opportunities in Turkey

About Procat:
Established in 2004, Procat is the company of choice for institutions and organizations that require and demand high efficiency, uninterrupted support, quick installation, while at the same time delivering robust return on investment models and competitive cost advantage achieved by working with an experienced business partner.
We have successfully completed the Trust Index © Employee Survey and Culture Audit © Workplace culture analysis, in which the whole of HR practices are analyzed, and earned the title of Great Place to Work® Certified.
What we’re looking for
Are you interested in Sports Fashion? Do you find it fun to decide which sneaker you will buy, loosing yourself between tons of colorful and sportive brands?
OR
Do you enjoy helping out people, making an interaction to solve their peoblems? Are you also a good listener and a problem solver with great communication skills? Then you’ll love being on the front line of making the magic happen!
Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service.
What to expect
As a Customer Service Representative, you will work remotely in a fully supported environment where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
We believe that happy people keep people happy, so we’re looking for people who have great interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries via email and live chat.
Your role will include:
· Providing first class customer service via telephone, email and live chat for Europe’s one of the most wanted Sports Fashion brand
· Ensuring all communication with our client’s customers are handled professionally and promptly
· Recording details of customer comments on the database provided, leaving clear notes
· Demonstrating strong product knowledge to ensure all customer queries are answered
· Achieving the key targets set
· Adhering to quality standards and ensure consistency in all interactions
What we expect
· Excellent oral and written English language skills, including to understand different dialects/accents
· Ability to build rapport and communicate in a helpful way
· Enjoy a creative and hardworking office environment
· Ability to work as part of a team
· Enthusiasm and Passion
What we offer
- Home office workstyle
- Lots of growth possibilities (more than 80% of our leaders were promoted internally)
- An attractive salary package
- Paid training period
- Meal Tickets
- Many other benefits
Become part of #the Ateam
Whether its clients or colleagues, delivering with a ‘personal touch’ is truly important to us. We’re proud of our team and are always looking for new members with similar talent and enthusiasm to deliver great customer service.
If that sounds like you and you are interested in joining us, reach out and you could be one of the superheroes that make #the Ateam the best!
İş Türü: Tam zamanlı
Dil:

• İngilizce C1 seviyesinde (Zorunlu)