Customer Service Representative

September 12, 2024

Brady

İstanbul

Bedrijf
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady's products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin employing approximately 5,700 people in its worldwide businesses.

Wat je doet
Your responsibilities may include but are not limited to:

Dedicated to meeting the expectations and requirements of our Internal and External customers, by responding to incoming contact through telephone, fax, mail and e-mail within agreed timeframe.

Use time effectively and efficiently to process all incoming orders or queries. Communicate at all times with the customer on delivery times and dates by liaising with internal suppliers when appropriate.

Handle customer complaints, invoice queries and other queries by using rigorous logic and methods. Solve difficult problems with effective solutions in accordance with Brady Organisational procedures.

Calculate quotes on behalf of customers and sales team.

Account set up and amendments to customer records as specified by customers and sales team.

Promote sales of Brady products & services through order building, therefore maximizing the sales opportunities as presented throughout.

Demonstrate a professional attitude at all times.

Provide sales support (as defined) for internal and external sales team.

To understand how our solutions fit into the market place to support customers with product advice and knowledge.

Liaise with internal suppliers on behalf of customers when resolving queries on delivery and complaints.

Use the Brady CRM tool to effectively communicate new companies, contacts, lead generation, business opportunities and assign tasks to the appropriate channels, as defined.

Actively review the open order book to ensure all orders ship in a timely manner.

To attend exhibitions, meetings and training sessions to support the Brady offer as required.

Report problems and opportunities on organisation, customers and markets to management.

Wie je bent
Successful candidates will possess:

Minimum 5 years of experience in an office Customer Service Role, dealing with colleagues from different countries;

A good understanding of Excel, including the creation of formulas;

A minimum of 2 years experience using SAP;

Excellent communication skills (fluent in the local language and confident use of the English language);

Certainly a can do attitude, quick learner and can demonstrate commercial thinking and strong customer focus;

Logical thinker - we sometimes need to be detectives and look outside of the norm to find route causes of issues or find a quick solution for a customer.

Wij bieden
Brady is an inspiring place to work at. You will be part of a team of professionals, all driven by a desire to innovate and to always improve. Brady offers a challenging environment encouraging out of the box thinking. Next to that we offer: