Job Opportunities in South Africa
October 17, 2024
HotelJobs.co.za
Polokwane
FULL TIME
Waiter- must have lodge/hotel experience.
Responsibilities
- Guest Service: Greet guests warmly and provide attentive service throughout their meal or dining experience.
- Menu Knowledge: Understand the menu offerings, including ingredients, preparation methods, and potential allergens to assist guests with their choices.
- Order Taking: Accurately take and process food and beverage orders, ensuring that special requests are noted.
- Food and Beverage Service: Serve food and drinks promptly, ensuring presentation meets the hotel’s standards.
- Table Maintenance: Keep tables clean and organized, clearing away used dishes and utensils as needed.
- Upselling: Promote specials and high-margin items to enhance the guest experience and increase sales.
- Collaboration: Work closely with kitchen staff and other hotel personnel to ensure smooth service.
- Handling Payments: Process guest payments accurately and manage cash or card transactions.
- Excellent Communication Skills: Ability to interact with guests and team members clearly and professionally.
- Attention to Detail: Ensure that orders are taken and served accurately and that the dining area is well-maintained.
- Multitasking Ability: Manage multiple tables and tasks efficiently in a fast-paced environment.
- Customer Service Orientation: Strong focus on providing a positive experience for guests.
- Problem-Solving Skills: Ability to address guest concerns or issues promptly and effectively.
- Experience in Food Service: Previous experience as a waiter or in a similar role is often preferred.
- Basic Knowledge of Food and Beverage: Familiarity with menu items, wine pairings, and culinary terms can be beneficial.
- Certifications: Food safety and responsible beverage service certifications may be required or advantageous.
- Positive Attitude: A friendly demeanor that contributes to a welcoming atmosphere.
- Professional Appearance: Adherence to the hotel’s dress code and grooming standards.
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