Guest Service: Greet guests warmly and provide attentive service throughout their meal or dining experience.
Menu Knowledge: Understand the menu offerings, including ingredients, preparation methods, and potential allergens to assist guests with their choices.
Order Taking: Accurately take and process food and beverage orders, ensuring that special requests are noted.
Food and Beverage Service: Serve food and drinks promptly, ensuring presentation meets the hotel’s standards.
Table Maintenance: Keep tables clean and organized, clearing away used dishes and utensils as needed.
Upselling: Promote specials and high-margin items to enhance the guest experience and increase sales.
Collaboration: Work closely with kitchen staff and other hotel personnel to ensure smooth service.
Handling Payments: Process guest payments accurately and manage cash or card transactions.
Skills Required
Excellent Communication Skills: Ability to interact with guests and team members clearly and professionally.
Attention to Detail: Ensure that orders are taken and served accurately and that the dining area is well-maintained.
Multitasking Ability: Manage multiple tables and tasks efficiently in a fast-paced environment.
Customer Service Orientation: Strong focus on providing a positive experience for guests.
Problem-Solving Skills: Ability to address guest concerns or issues promptly and effectively.
Qualifications
Experience in Food Service: Previous experience as a waiter or in a similar role is often preferred.
Basic Knowledge of Food and Beverage: Familiarity with menu items, wine pairings, and culinary terms can be beneficial.
Certifications: Food safety and responsible beverage service certifications may be required or advantageous.
Personal Attributes
Positive Attitude: A friendly demeanor that contributes to a welcoming atmosphere.
Professional Appearance: Adherence to the hotel’s dress code and grooming standards.