Job Opportunities in South Africa
October 17, 2024
HotelJobs.co.za
Port Elizabeth
FULL TIME
Guest Coordinator- must have Food and Beverage experience
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Welcoming Guests: Greet and assist guests upon arrival, ensuring a smooth check-in process.
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Communication: Serve as the main point of contact for guest inquiries, providing information about services and amenities.
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Problem Solving: Address any guest complaints or issues promptly and effectively, aiming to resolve them to the guest's satisfaction.
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Coordination: Collaborate with other departments (housekeeping, maintenance, etc.) to fulfill guest requests and ensure smooth operations.
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Record Keeping: Maintain accurate records of guest interactions and feedback, which can help improve services.
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Event Planning Support: Assist in coordinating events or special services for guests, such as reservations or special requests.
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Customer Service Excellence: Strive to enhance the overall guest experience through exceptional service and attention to detail.
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