Guest Liaison / Reservationist

August 30, 2024

Beekman Group

Brits

Primary Function

The successful incumbent will be the primary point of contact for our guests, ensuring their comfort, satisfaction, and an unforgettable stay. This role requires exceptional interpersonal skills, attention to detail, and a genuine passion for creating positive and lasting impressions.

Key Performance Areas:

Adopt a service-orientated approach when assisting with telephonic requests, in compliance with agreed service delivery standards.
Maintenance of reservation details of guests on the system.
Liaise with other organisations to effectively resolve guest issues regarding bookings etc
Working closely will all departments to coordinate and deliver a cohesive guest experience
Ensure that the Reception team obtains all required reservation information prior to arrival and follows up on arrival details on the day.
Oversee the guest departure experience, including payment of account and obtaining keys where applicable.
Ensure all guest complaints are reported to Management immediately.
Reservations assistance would be a secondary role, and Guest Liaison being the primary role

Position Requirements:

Matric or Grade 12 equivalent
Previous experience in guest relations or a customer-facing role in the hospitality industry is a pre-requisite
Previous experience with Timeshare will be advantageous
Excellent communication skills
Be deadline orientated & have ability to work under pressure
Excellent decision-making skills
Un-endorsed Code 08 driver’s license
Excellent time management, self-discipline, interpersonal & problem-solving skills
Above average computer literacy
Fluent in English & Afrikaans. A third African language would be an advantage.

Person Requirements:

Analytical
Outgoing personality
Competitive
Dynamic
Performance driven
Self-Starter
Attention to detail

Unfurnished accommodation is provided

Only short-listed candidates will be contacted.

South Africa’s leading corporate player in the Development and Management of property and the leisure sector, currently has the following opportunity at Dikhololo Resort in Brits, Northwest Province. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.

Ref # 31/08

We regret to inform you that this job opportunity is no longer available