Job Opportunities in South Africa
October 17, 2024
HotelJobs.co.za
Cape Town
FULL TIME
Reservationist | Luxury Hotel | Cape Town
!
Are you passionate about delivering top-tier customer service and being the first point of contact for guests? This exciting opportunity is for a Reservationsist who will play a key role in shaping the guest experience from the very first interaction. If you're organized, thrive in a fast-paced environment, and enjoy building relationships with industry leaders, this role is for you!
Responsibilities:
: @..
Please note: Due to high volumes of applications, if you do not hear from us within 7 working days, kindly consider your application unsuccessful for this position. However, we encourage you to apply for future opportunities
Are you passionate about delivering top-tier customer service and being the first point of contact for guests? This exciting opportunity is for a Reservationsist who will play a key role in shaping the guest experience from the very first interaction. If you're organized, thrive in a fast-paced environment, and enjoy building relationships with industry leaders, this role is for you!
Responsibilities:
- Manage bookings through multiple platforms, ensuring timely and professional responses.
- Maintain guest profiles and booking notes to ensure seamless service delivery.
- Build and sustain relationships with agents and corporate clients to drive revenue.
- Address guest and agent inquiries, complaints, and booking modifications with care.
- Monitor payments, cancellations, and ensure compliance with booking policies.
- Collaborate with departments to manage guest arrivals, special requests, and events.
- 5+ years of hospitality or short-term rental experience.
- Proven track record of delivering exceptional customer service.
- Strong communication, time management, and administrative skills.
- Experience in hotels, resorts, or short-term rentals is essential.
: @..
Please note: Due to high volumes of applications, if you do not hear from us within 7 working days, kindly consider your application unsuccessful for this position. However, we encourage you to apply for future opportunities
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