Job Opportunities in South Africa
October 13, 2024
Impolo
Port Elizabeth
FULL TIME
Hotel Reservationist
Please only apply if you are qualified and have relevant hotel experience!!
The Hotel Reservationist serves as the first point of contact for guests, handling reservations, check-ins, and check-outs with professionalism and a warm demeanor. This dual role combines responsibilities for managing guest reservations and providing exceptional front desk services to ensure a positive and welcoming experience for all guests from the moment they book to their departure.
Key Responsibilities:
Reservation Management:
· Manage incoming reservations through phone, email, and online booking systems, ensuring accuracy in guest details, room types, and special requests.
· Provide guests with information regarding room rates, availability, amenities, and promotions to assist in the booking process.
· Handle group bookings, corporate reservations, and special packages as directed by the Front Office Manager.
· Confirm reservations, send booking confirmations, and update guest records in the property management system (PMS).
· Maintain knowledge of hotel policies, special events, and local attractions to better assist guests with their needs.
· Monitor room inventory and coordinate with the housekeeping department to ensure room readiness.
Front Desk Reception:
· Greet guests warmly upon arrival, ensuring a smooth and efficient check-in process.
· Process guest check-ins and check-outs, issuing room keys, and ensuring that billing information is accurate.
· Respond to guest inquiries, requests, and complaints in a timely and professional manner, offering solutions and escalating issues as needed.
· Coordinate with other departments, such as housekeeping and maintenance, to address guest needs and ensure a seamless stay experience.
· Process payments, including cash, credit cards, and other payment methods, while maintaining accurate cash handling procedures.
· Maintain a clean and organized front desk area, including the lobby, to create a welcoming atmosphere.
Customer Service:
· Provide concierge services, including recommending local attractions, arranging transportation, and making restaurant reservations.
· Address any special requests or arrangements needed for VIP guests, anniversaries, and special occasions.
· Develop and maintain positive relationships with guests to encourage repeat business and positive reviews.
· Stay updated on local events, restaurants, and activities to better assist guests with inquiries.
Administrative Duties:
· Maintain accurate records of guest accounts, reservations, and room assignments.
· Assist with daily reporting, including occupancy, reservation logs, and guest feedback.
· Monitor and respond to online reviews and feedback, providing solutions to improve guest satisfaction.
· Prepare daily reports for management, such as the arrivals and departures list and reservation forecasts.
· Perform other duties as assigned by the Front Office Manager or General Manager to support the smooth operation of the front desk.
Required Skills and Qualifications:
Application Question(s):
The Hotel Reservationist serves as the first point of contact for guests, handling reservations, check-ins, and check-outs with professionalism and a warm demeanor. This dual role combines responsibilities for managing guest reservations and providing exceptional front desk services to ensure a positive and welcoming experience for all guests from the moment they book to their departure.
Key Responsibilities:
Reservation Management:
· Manage incoming reservations through phone, email, and online booking systems, ensuring accuracy in guest details, room types, and special requests.
· Provide guests with information regarding room rates, availability, amenities, and promotions to assist in the booking process.
· Handle group bookings, corporate reservations, and special packages as directed by the Front Office Manager.
· Confirm reservations, send booking confirmations, and update guest records in the property management system (PMS).
· Maintain knowledge of hotel policies, special events, and local attractions to better assist guests with their needs.
· Monitor room inventory and coordinate with the housekeeping department to ensure room readiness.
Front Desk Reception:
· Greet guests warmly upon arrival, ensuring a smooth and efficient check-in process.
· Process guest check-ins and check-outs, issuing room keys, and ensuring that billing information is accurate.
· Respond to guest inquiries, requests, and complaints in a timely and professional manner, offering solutions and escalating issues as needed.
· Coordinate with other departments, such as housekeeping and maintenance, to address guest needs and ensure a seamless stay experience.
· Process payments, including cash, credit cards, and other payment methods, while maintaining accurate cash handling procedures.
· Maintain a clean and organized front desk area, including the lobby, to create a welcoming atmosphere.
Customer Service:
· Provide concierge services, including recommending local attractions, arranging transportation, and making restaurant reservations.
· Address any special requests or arrangements needed for VIP guests, anniversaries, and special occasions.
· Develop and maintain positive relationships with guests to encourage repeat business and positive reviews.
· Stay updated on local events, restaurants, and activities to better assist guests with inquiries.
Administrative Duties:
· Maintain accurate records of guest accounts, reservations, and room assignments.
· Assist with daily reporting, including occupancy, reservation logs, and guest feedback.
· Monitor and respond to online reviews and feedback, providing solutions to improve guest satisfaction.
· Prepare daily reports for management, such as the arrivals and departures list and reservation forecasts.
· Perform other duties as assigned by the Front Office Manager or General Manager to support the smooth operation of the front desk.
Required Skills and Qualifications:
- Qualification in hospitality or travel & tourism.
- 2 or 3 years experience in hospitality.
- Proficiency in hotel management software and Microsoft Office Suite.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and resolve conflicts calmly.
- Detail-oriented with strong organizational skills.
- Ability to work independently and efficiently with minimal supervision.
- Flexible schedule, including availability to work overnight shifts, weekends, and holidays.
Application Question(s):
- Do you have a relevant qualification for the hotel industry?
- Do you have 2 years or more experience?
- Port Elizabeth, Eastern Cape (Preferred)
We regret to inform you that this job opportunity is no longer available
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