Hotel barman

October 5, 2024

Impolo

Port Elizabeth

FULL TIME

The Barman is responsible for providing high-quality beverage service to hotel guests, ensuring an enjoyable experience. This role involves preparing and serving drinks, maintaining the bar area, and offering excellent customer service. A successful Barman creates a welcoming atmosphere, builds rapport with guests, and ensures compliance with safety and hygiene standards.
Key Responsibilities:Beverage Preparation and Service:

Prepare and serve a wide variety of beverages, including cocktails, mocktails, beers, wines, and spirits, according to standardized recipes.
Assist guests with drink selection and make recommendations based on preferences.
Maintain an in-depth knowledge of drink menus and current promotions.
Monitor and ensure the quality and presentation of drinks meet hotel standards.
Replenish bar stock, including garnishes, ice, glassware, and alcohol inventory.

Customer Service:

Greet and engage guests in a friendly, professional manner.
Build positive relationships with guests to enhance their overall experience.
Handle guest complaints and inquiries in a calm and courteous manner, escalating issues when necessary.
Ensure guests’ needs are met promptly, providing exceptional service at all times.

Bar Maintenance:

Keep the bar area clean and organized, including wiping down counters, washing glassware, and disposing of waste.
Follow daily opening and closing procedures, ensuring the bar is ready for service.
Monitor stock levels and report any shortages to management.
Adhere to hotel and legal regulations regarding liquor licenses, responsible alcohol service, and hygiene standards.

Health, Safety, and Hygiene:

Maintain strict cleanliness and sanitation standards in line with health regulations.
Ensure compliance with fire, safety, and licensing regulations at all times.
Monitor the condition of bar equipment and report any maintenance needs.

Operational Support:

Assist with setting up the bar for special events or functions.
Work closely with other departments (e.g., kitchen, front office) to coordinate service and ensure a seamless guest experience.
Process transactions accurately, handle cash, and manage tabs, ensuring that all bills are properly charged.

Required Skills and Qualifications:

Matric; additional certification in bartending or hospitality is a plus.
Proven experience as a Barman or in a similar role within a hotel or restaurant setting.
Strong knowledge of beverage preparation, mixology, and drink trends.
Excellent customer service and interpersonal skills.
Ability to work in a fast-paced environment while maintaining attention to detail.
Ability to stand and work for extended periods.
Good understanding of responsible alcohol service and safety protocols.
Basic math skills for handling and processing payments.
Flexibility to work shifts, including evenings, weekends, and holidays.

Job Type: Full-time

We regret to inform you that this job opportunity is no longer available