Job Opportunities in South Africa
October 15, 2024
HotelJobs.co.za
Victoria & Alfred Waterfront
FULL TIME
Reservationist - 4* Hotel Cape Town
A prominent 4* hotel in the V&A waterfront with over 250 bedrooms is looking to employ a dynamic reservationist with the following atributes.
At least 3 years experience in a similar 4* or 5* Front Office position
At least 3 years experience in a similar 4* or 5* Front Office position
- Opera or Infor “Individual and Group/Block Reservations” experience (Essential)
- Basic Computer skills (Windows literate)
- Excellent Administration Skills
- Excellent Telephonic Communication Skills
- Able to work under pressure
- Able to work shift work
- Grade 12
- Hotel School Diploma or National Qualification equivalent an advantage
- To ensure that all reservations requested are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
- To check all reservations/bookings downloaded from Central Reservation Office, confirm and send correspondence where necessary
- To ensure that all banqueting & events reservations requests are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
- Ensuring that reservation, events policies and procedures regarding payments, confirmations & terms and conditions are effectively adhered to, and in line with a 4 star Hotel.
- To assist the Sales & Marketing department in promoting and selling the hotels & the facilities to prospective guests.
- Ensuring and adhering to effective communication from the reservations / banqueting department to all operational departments.
- To ensure that room type overbooking is managed far in advance to avoid hotel overbooking.
- To ensure that deposit and contracts are received timeously, correctly, and to report any deviations to the Reservations Manager.
- Maintaining all guest/agent/company profiles in Opera and handling guest Queries.
- Working hours are Monday - Friday ( shift 8-5 and 9-6) and every second Saturday from 08h00 - 14h00.
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