Housekeeping Supervisor (Live out)

October 10, 2024

HotelJobs.co.za

FULL TIME

Supervision and Management:
- Supervise daily housekeeping operations to ensure standards are met.
- Assign tasks and responsibilities to housekeeping staff.
- Conduct regular inspections of guest rooms, public areas, and back-of-house facilities.
- Train, mentor, and evaluate housekeeping staff to maintain high performance levels.
- Schedule staff shifts and manage time-off requests to ensure adequate coverage.
Quality Control:
- Ensure that all guest rooms and public areas are cleaned to the highest standards.
- Address and resolve any guest complaints regarding housekeeping services promptly and efficiently.
- Implement and maintain quality control procedures to ensure consistency in cleanliness and service.
Inventory Management:
- Monitor and manage inventory of cleaning supplies, linens, and guest amenities.
- Place orders for supplies as needed, ensuring cost-effective purchasing and minimal waste.
- Conduct regular inventory audits and manage stock levels.
Coordination with Other Departments:
- Communicate and coordinate with the front desk, maintenance, and other departments to ensure seamless operations.
- Participate in daily briefings and meetings to stay informed about lodge activities and guest requirements.
- Assist with special projects and events as needed.
Health and Safety:
- Ensure compliance with all health and safety regulations.
- Conduct regular training sessions on proper cleaning techniques, use of equipment, and safety protocols.
- Address and report any maintenance issues or safety hazards immediately.
Guest Relations:
- Greet guests warmly and address any specific needs or requests.
- Ensure that VIP and special requests are fulfilled to enhance guest satisfaction.
- Maintain a presence in guest areas to interact with guests and receive feedback.

Qualifications:

Education: High school diploma or equivalent. A degree or diploma in hospitality management is preferred.
Experience: Minimum of 3-5 years of housekeeping experience in a luxury hotel or lodge setting, with at least 2 years in a supervisory role.
Skills:
- Strong leadership and team management skills.
- Excellent organizational and time management abilities.
- Attention to detail and commitment to high standards of cleanliness.
- Effective communication and interpersonal skills.
- Proficiency in using housekeeping management software and MS Office.

Physical Requirements:

Ability to stand, walk, and bend for extended periods.
Capability to lift and carry heavy items, such as linen bundles and cleaning supplies.

Working Conditions:

Availability to work flexible hours, including weekends, holidays, and evenings.
Ability to work in a remote lodge environment with potential exposure to wildlife.
Supervision and Management:
- Supervise daily housekeeping operations to ensure standards are met.
- Assign tasks and responsibilities to housekeeping staff.
- Conduct regular inspections of guest rooms, public areas, and back-of-house facilities.
- Train, mentor, and evaluate housekeeping staff to maintain high performance levels.
- Schedule staff shifts and manage time-off requests to ensure adequate coverage.
Quality Control:
- Ensure that all guest rooms and public areas are cleaned to the highest standards.
- Address and resolve any guest complaints regarding housekeeping services promptly and efficiently.
- Implement and maintain quality control procedures to ensure consistency in cleanliness and service.
Inventory Management:
- Monitor and manage inventory of cleaning supplies, linens, and guest amenities.
- Place orders for supplies as needed, ensuring cost-effective purchasing and minimal waste.
- Conduct regular inventory audits and manage stock levels.
Coordination with Other Departments:
- Communicate and coordinate with the front desk, maintenance, and other departments to ensure seamless operations.
- Participate in daily briefings and meetings to stay informed about lodge activities and guest requirements.
- Assist with special projects and events as needed.
Health and Safety:
- Ensure compliance with all health and safety regulations.
- Conduct regular training sessions on proper cleaning techniques, use of equipment, and safety protocols.
- Address and report any maintenance issues or safety hazards immediately.
Guest Relations:
- Greet guests warmly and address any specific needs or requests.
- Ensure that VIP and special requests are fulfilled to enhance guest satisfaction.
- Maintain a presence in guest areas to interact with guests and receive feedback.
Qualifications:
Education: High school diploma or equivalent. A degree or diploma in hospitality management is preferred.
Experience: Minimum of 3-5 years of housekeeping experience in a luxury hotel or lodge setting, with at least 2 years in a supervisory role.
Skills:
- Strong leadership and team management skills.
- Excellent organizational and time management abilities.
- Attention to detail and commitment to high standards of cleanliness.
- Effective communication and interpersonal skills.
- Proficiency in using housekeeping management software and MS Office.
Physical Requirements:
Ability to stand, walk, and bend for extended periods.
Capability to lift and carry heavy items, such as linen bundles and cleaning supplies.
Working Conditions:
Availability to work flexible hours, including weekends, holidays, and evenings.
Ability to work in a remote lodge environment with potential exposure to wildlife.