Housekeeping Manager

September 11, 2024

HotelJobs.co.za

Kruger National Park

FULL TIME

Housekeeping Manager - 5* Lodge - Kruger National Park

Kendrick Recruitment are now seeking a strong passionate Housekeeping Manager for an internationally known 5* Lodge situated in the Kruger National Park.
The main purpose of the Housekeeping Manager is to:

Manage the members of the housekeeping department to ensure the cleanliness, aesthetic appeal and maintenance of the guest suites and public areas
Ensure the smooth running of the two lodges laundry
Provide the training required for the housekeeping standards to be attained and maintained
Effectively control procurement and stock within the department
Manage housekeeping budgets

The Housekeeping Manager ensures that the housekeeping supervisors and housekeepers are familiar with the SOP’s set by this 5* lodge of cleaning of guest suites, public areas and laundry process. He/she must ensure that the housekeeping staff are fully equipped to attain these standards through the provision of training and procurement of any materials or equipment that are required, within budget parameters. There must be effective communication with lodge management in terms of all guest requirements and with lodge management and the maintenance department in terms of any maintenance issues which should then be followed up and confirmed as complete.
Key Responsibilities:

Supervision of lodge cleaning and preparation to achieve and maintain the expected standards.
Monitoring of housekeeping equipment and lodge furnishing in order to facilitate upkeep.
Training and Development of Staff in accordance with HR requirements.
Disciplining of staff in accordance with the company policy to enhance performance.
Focusing on Service Excellence in terms of the guest experience.
Communicate with housekeeping staff continuously to ensure smooth running of the department and ongoing motivation of staff.
Communicate effectively with lodge management in terms of guest requirements.
Provide maintenance issue lists daily to facilitate the maintenance process.
Control and monitor the housekeeping budgets.
Complete monthly stock takes to ensure that shrinkage is kept to a minimum and stock control is maximized.

As such the person filling this position needs to have:

Knowledge of world-class housekeeping standards and procedures
Strong administration ability – particularly in terms of procurement and stock control
Computer skills – E-mail, MS Word and Excel in particular
The ability to manage, motivate and train a large staff complement
Assertiveness and strong communication skills
Attention to detail and consistent follow up
Reliability

Standard Company Benefits: