Job Opportunities in South Africa
October 18, 2024
HotelJobs.co.za
Cape Town
FULL TIME
Guest Experience Host - Cape Town
Large Hotel based in Cape Town is looking for a Guest Experience Host. You will excel in this role if you are highly presentable, energetic and vibrant with a friendly disposition. Excellent guest relation skills, willingness to go the extra mile and exceeding guests’ expectations will result in success within this role.
Responsibilities:
Responsibilities:
- Ensure a seamless guest experience through the related processes and procedures including guest’s arrival and check-in, guest relations and interactions, departure, check-out and billing
- Concierge services
- Recommendations, upselling and cross selling including partner experiences
- Positive interdepartmental and colleague communication
- Guest feedback reporting
- Grade12–Matric Certificate
- Tertiary qualification in Hospitality Management would be advantageous
- Minimum of 2 years of experience in the Front Office operations of a luxury hotel
- Proficient in use of various well-known Property Management systems
- Display a sense of urgency and dedication
- The ability to remain calm and professional when under pressure
- Strong interpersonal skills
- Excellent verbal and written skills
- Must be professional and a team player
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