Job Opportunities in South Africa
October 18, 2024
HotelJobs.co.za
Cape Town
FULL TIME
Front Office Manager - Cape Town
Large Hotel in Cape Town is looking for a Front Office Manager to manage the front office team to ensure that the highest of service standards are maintained throughout the guests’ stay.
- Ensuring guest satisfaction in all aspects of the guest experience.
- Duty management and guest liaison.
- Maintaining front office standards and operating procedures.
- Achievement of budgets and cost controls for the front office
- Ensure the team have excellent knowledge of services offered on the property and within the area.
- Training, development and leadership of the team
- Maintain relationships between the front office team and other departments
- Reconciliation of guest charges, deposits and commission
- Completion of all necessary admin including guest feedback and month-end reports, weekly forecasts and day sheets.
- Grade 12 and a Formal Qualification
- At least 2 - 3 years experience within a large 4 / 5* Hotel
- Background in customer service
- Budgeting, procurement and cost control
- Strong people management and coaching skills
- Firm, fair and consistent approach to leadership
- Strong hosting skills and comfortable engaging with guests
- Excellent communication skills (team, management and guests)
- Results and standards orientated
- Proactive and committed to the businesses’ interests
- Committed to service excellence and guest satisfaction
- A team player with the ability to work independently
- Excellent organisational and admin skills
- Structured and organised approach with the ability to meet deadlines
- Works well under pressure and naturally goes the extra mile
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