Contact Center Executive

October 16, 2024

Aramex

Cape Town

Purpose of the Job

Fixed Term contract - 2 Months

Job Description

Key Responsibilities

Handle incoming phone calls

Resolve standard customers requests and route issues that require follow-up to customer service, commercial and operational teams

Communicates customer inquiries/messages/feedback to relevant team members

Tracking of customer or branch parcels

Taking collections

Pulling hardcopy POD's

Faxing, calling and/or e-mailing to clients or branches

Sending invoices with POD's to various branches

Advising customers of services and general information regarding operational procedures

Being able to fully understand and take quotes

Arrange special trips

Courtesy calls to customers . Late freight and/or customer update

Provide satisfactory service to customers

Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details

Job Responsibilities - Experience and Education

Minimum Requirements

Minimum requirement is a Matric (Grade 12) qualification and/or similar
qualification or experience

Frontline – 2 years call center experience; Backline – 3 years call center experience

Must have at least 1-year experience in the Logistics Industry

Strong communication skills – Excellent command of the English language

Customer Centric Personality

Computer Proficiency