October 15, 2024

FirstRand

Randburg

FULL TIME

Fleet Managed Maintenance Contact Centre Team Leader

Job Description

The Fleet Managed Maintenance Contact Centre Team Leader supervises a team to resolve queries and complete administration duties The incumbent ensures the team reaches target by monitoring individual performance on a constant basis and coaches the team to give constant real-time support in terms of query resolution The incumbent must be knowledgeable on all aspects of the Fleet products, processes and systems and be able to work effectively with clients and merchants An important function of the role is to support the Fleet Maintenance Manager

Manages and reports on cost usage that reflects delivery of planned work within agreed parameters
Promotes diversity within the team
Manages productivity standards, the abandoned call rate, overall call quality and service level of the team
Provides an advisory service and consults with business in order to recommend controls and processes to ensure legislative compliance
Promotes teamwork amongst peers and team members
Participates in planned activities that are appropriate for own and staff development
Manages people performance in the area of responsibility
Manages the business processes for area of responsibility
Ensures continuous process improvement to enable effective operational processes
Ensures an efficient level of administration and query resolution
Creates solutions to meet customer demands

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

22/10/24

All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.