Job Opportunities in South Africa

Purpose of the Job

A CRM (Customer Relationship Management) Executive is responsible for managing and improving the relationship between a business and its customers. This role involves implementing strategies to enhance customer satisfaction, retention, and loyalty.

• Customer Engagement & Retention
  
• Data Management & Analysis
  
• Campaign Management
  
• Customer Service Improvement
  
• CRM Software Management
  
• Reporting & Performance Tracking
  
  

Overall, a CRM Executive plays a vital role in creating a positive customer journey, driving customer retention, and supporting business growth through strategic engagement and effective data management.

Job Description

Key Responsibilities

• Scheduling of business appointments with client base/book
  
• Achieve individual targets
  
• Maintain existing business
  
• Identify & grow client base and revenue through selling of additional supply chain products
  
• Establish customer needs, developing opportunities and grow customer base
  
• Update call and Sales Force reports
  
• Prepare and present proposals and presentations to clients
  
• Effectively and efficiently deal with client queries
  
• Identify and escalate possible threats to existing business
  

Job Responsibilities - Experience and Education

Minimum Requirements

• Minimum requirement is a Matric (Grade 12) qualification
  
• Bachelor’s Degree or similar qualification and/or experience
  
• 3 Year corporate experience in managing a portfolio of clients
  
• Need to have worked for reputable corporates
  
• Proven track record of having made target
  
• Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)
  
• Experience in presentation and negotiation of business solutions at senior management level
  
• Valid Code 08 driver’s license and own reliable transport
  
• Excellent communication skills
  

Leadership Behaviors

Skills