Area Manager - Junior - South Africa Jobs Opening

September 11, 2024

Herotel

Giyani

FULL TIME

Area Manager - Junior

Applications are invited for the Area Manager - Junior position to be based in Giyani.

PURPOSE OF THE ROLE:
The Area Manager - Junior oversees one or more geographical locations, representing the Company in the community, and promoting the brand. This role is integral to the Onboarding value chain through the planning workstation with focus on individual projects. The Area Manager - Junior will drive sales, identify new opportunities, and provide oversight for the District office and applicable satellite offices. They promote the Company's values and culture, drive customer service excellence, and build long-term community relationships.

Key Performance Areas would include, but are not limited to:
Leadership:

Provide authentic leadership to direct reports and support all local teams.
Adhere to and reinforce company policies, procedures, and practices at all times.
Foster a positive office culture to enhance the local offices' environment.

Office Management:
Maintain office standards and supervise basic administrative functions.
Ensure discipline and reporting cross-functionally within the area.
Promote office behavior in line with HR, HSE, and Company Policy guidelines.

Take Up:
Monitor and evaluate progress for continuous improvement.
Target underperforming areas.
Participate in activations, community events, and initiatives

Service Excellence:
Develop and implement strategies to attract and retain customers.
Ensure aligned processes for implementing service excellence.
Promptly address customer-related issues and exceed customer expectations.

Key Output:
Leadership:
1. Conduct daily MOS meetings and regular office meetings
2. Monthly one-on-one check-ins with team members
3. Plan training and lead where required
Office Management:
1. Promote Company culture and values in the office
2. Ensure administrative tasks are completed
3. Ensure compliance with HR, HSE and company policies
4. Manage office supplies, repairs and equipment
Take Up:
1. Create clear plan for each project incorporating all stakeholders
2. Review project progress and make necessary adjustments
3. Analyse the performance data to improve underperforming areas
4. Plan and prepare for any community events or initiatives, ensuring maximum company visibility
and engagement.
Service Excellence:
1. Analyse customer feedback and identify improvement areas
2. Update and refine strategies based on feedback and data.
3. Follow up on unresolved customer issues ensuring they are addressed satisfactorily.
General Duties:
1. Analyse daily sales reports and performance, identifying trends and areas needing attention.
2. Collaborate with the District Manager to discuss strategic initiatives and set priorities
3. Visit satellite offices to ensure consistency, provide support, and address any local issues.

The successful candidate must have the following experience/skills:

Team leadership and management experience.
Proven track record in sales.
Strong communication and strategic planning skills.
Focus on customer service and problem-solving.
Adaptability and relationship-building skills.
Effective time management and ability to meet deadlines.
Willingness to travel with a valid driver's license.

Education Requirements:

Grade 12
Continuous learning – stay updated on the latest industry trends and company standards to
ensure all tasks and strategies align

PLEASE NOTE:

Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel's Employment Equity Plan.
Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.