October 17, 2024

Bosch Romania

Cluj-Napoca

OTHER

IT Support Engineer

Company Description
Since its establishment in 2013, Bosch Engineering Center Cluj plays an essential role in the current transformation of the mobility sector. Through its extensive expertise in software, hardware andamp; mechanical engineering, reliability engineering, as well as sales planning, the center contributes to the development of innovative products and services based on artificial intelligence (AI) applied in the fields of automated driving, electric and connected mobility. Thanks to the diverse professional and personal development opportunities, flexible working conditions, modern offices and laboratories in Cluj-Napoca, Jucu, Bucharest and Sibiu, we are one of the most desired employers among engineers and IT professionals in Romania.
Our promise to our colleagues is rock-solid: we grow together, we enjoy our work, and inspire each other. Join us and see the difference.
Work # Like ABosch
Qualifications

IT Customer Support experience
Strong Customer orientation skills
Hardware skills / experience (PCs, laptops, printers, multifunctional printers, tablets, smartphones, servers, phones, multimedia devices, etc.)
Software skills / experience: Windows 7/8/10 troubleshooting, Command Line, Windows Services, Windows Server, Active Directory, Microsoft Office, SCCM, Linux
Basic understanding of the Network topology andamp; network connectivity (LAN/WAN), switching, routing and operations
Scripting ability (batch files, VBScript, Power Shell) would be an advantage
Good English skills - both written and spoken

Additional Information
#Like ABosch Benefits:
Your work-life balance is valuable to us, so we offer you:

25 Days of annual leave, because work-life balance is essential to us;and#xa0; and#xa0;
Flexible working hours, but if you want to work from somewhere else, feel free, ourand#xa0;Home Officeand#xa0;program helps you do that.

Yourand#xa0;healthand#xa0;andand#xa0;well-beingand#xa0;is important to us, so we have you covered:

Medical subscription;
Accident insurance;
Sport activities and well-being initiatives.

We believe in aand#xa0;Life-Long Learningand#xa0;approach, so you can take advantage of:

Technical and soft skills trainings;
Access to e-learning platforms;
Local and Global career development programs;
Opportunity to attend conferences;
Bookster subscription.

You will be part of aand#xa0;product company. You will contribute to developing end-to-end products that are delivered to Global OEMs.
On top of these, we are offering:

A monthly budget which can be used for several different services on an online benefit platform;
Annual bonus;
Lunch discounts.

Ready to workand#xa0;#Like ABosch-
We live by our values, have an open feedback culture and there is plenty of room for innovative ideas. All because a team is only as valuable as its members.
Job Description
You will be part of a young, friendly and dynamic team responsible for support of IT infrastructure in our locations (Engineering Center Cluj and Automotive Electronics Jucu-Herghelie).
Your main responsibilities will be:

IT equipment fleet management
Install and deploy hardware and software accordingly to IT standard processes
Functionality tests according to operational procedures
Deliver on-site and remote support, investigate and solve issues
Provide technical assistance and consulting
Follow IT service management processes
Document IT incidents cases
Ensure the proper follow-up in case of issues and requests
Escalate problems to the next level support, when necessary
Support for central teams
Support for IT projects rollout
Support for local IT applications and services
Collaborationand#xa0;and#xa0; with external suppliers
Purchasing IT hardware / software / services
Being proactive, identify and communicate potential improvement
Analyze local business requests and provide solutions

Job Description
You will be part of a young, friendly and dynamic team responsible for support of IT infrastructure in our locations (Engineering Center Cluj and Automotive Electronics Jucu-Herghelie).
Your main responsibilities will be: