Customer Support Representative with German

October 16, 2024

Bosch Romania

Timișoara

OTHER

Company Description
About Bosch Service Solutions in Timisoara
Bosch Service Solutions is a leading service provider of enterprise and IT solutions. It designs and provides best-in-class services, including software-based solutions, consulting and management, AI, automation and customer experience. We're on a mission to exceed customer expectations and continually elevate industry standards. Our colleagues contribute to this mission through their commitment, in an environment where diversity is valued and where everyone can bring their own contribution.
Our promise to our colleagues is rock-solid: we grow together, we enjoy our work, and inspire each other. Join us and see the difference.
Work #Like ABosch
Qualifications

University Diploma;
Languages: German and English;
Basic knowledge of MS Office: Excel, Word, Outlook;
High sense of responsibility, patience, urgency and customer support;
Capacity to organize and make decisions;
Flexible and driven to solve customer's requests;
Ability to work under pressure and good team engagement;
Logical thinking and analysis abilities;
Confident and willing to learn;
Very good communication skills (empathy; active listener, persuasion etc.), positive attitude;
Proactive and responsible in finalizing all assigned tasks;
Willingness to work in shifts;
Previous customer support experience;
Experience with social media (e.g. Facebook, Twitter).

Job Description

Represents the company in front of clients (internal or external) by offering assistance based on information available in the database, using various communication channels;
Provides information and assistance to customers from various backgrounds via inbound/ outbound calls/ emails/ chat/ social media (for e.g. Facebook, Twitter, Linked In, We Chat, etc.);
Answers, escalates and follows up all requests in orderto ensure proper response and quality of service;
Registers all details related to customer interactions in the database and contributes to the knowledgebase development;
Is the image of the company and follows the company's Internal Regulations, policies as well as the service's work instructions and processes;
Fulfils additional assignments (for e.g. offers support for other colleagues/ countries/ locations/ new services, including 1st level Purchasing Support activities/ satisfaction surveys);
Meets the service key performance indicators;
Gets involved in the continuous development and improvement of processes and service;
Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
Fulfils any other tasks related to area of responsibility, as requested by direct superior.

Job Description

Represents the company in front of clients (internal or external) by offering assistance based on information available in the database, using various communication channels;
Provides information and assistance to customers from various backgrounds via inbound/ outbound calls/ emails/ chat/ social media (for e.g. Facebook, Twitter, Linked In, We Chat, etc.);
Answers, escalates and follows up all requests in orderto ensure proper response and quality of service;
Registers all details related to customer interactions in the database and contributes to the knowledgebase development;
Is the image of the company and follows the company's Internal Regulations, policies as well as the service's work instructions and processes;
Fulfils additional assignments (for e.g. offers support for other colleagues/ countries/ locations/ new services, including 1st level Purchasing Support activities/ satisfaction surveys);
Meets the service key performance indicators;
Gets involved in the continuous development and improvement of processes and service;
Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
Fulfils any other tasks related to area of responsibility, as requested by direct superior.