Job Opportunities in Romania
September 25, 2024
Straumann Group
Cluj-Napoca
OTHER
Customer Service Representative
*About Us*
We are a leading dental implant company dedicated to restoring smiles and improving lives. Our cutting-edge technology and commitment to patient care make us a trusted name in the dental industry.
The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. The group unites global and international brands that stand for excellence, innovation, and quality, including Straumann, Neodent, Anthogyr, Medentika, Clear Correct, Dental Wings and other fully or partly owned companies and partners.
Headquartered in Basel, Switzerland, the Straumann Group employs approximately 10.000 people worldwide. Its products, solutions and services are available in more than 100 countries through a broad network of distribution subsidiaries and partners, featuring the global brands Straumann,Neodent, Medentika, and other fully or partly-owned partner companies.
*Position Overview*
We are seeking a dedicated and compassionate Customer Service Representative to join our team. This role will be responsible for providing exceptional support to dentists and other stakeholders inquiring about our dental implant products and services.
*Responsibilities:*
*Benefits*
If you are passionate about making a difference in patients' lives and have a knack for providing exceptional customer service, we encourage you to apply for this exciting opportunity!
.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Employment Type: Full Time
Alternative Locations: Romania : Cluj
Travel Percentage: 0 - 20%
Requisition ID: 15418
We are a leading dental implant company dedicated to restoring smiles and improving lives. Our cutting-edge technology and commitment to patient care make us a trusted name in the dental industry.
The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. The group unites global and international brands that stand for excellence, innovation, and quality, including Straumann, Neodent, Anthogyr, Medentika, Clear Correct, Dental Wings and other fully or partly owned companies and partners.
Headquartered in Basel, Switzerland, the Straumann Group employs approximately 10.000 people worldwide. Its products, solutions and services are available in more than 100 countries through a broad network of distribution subsidiaries and partners, featuring the global brands Straumann,Neodent, Medentika, and other fully or partly-owned partner companies.
*Position Overview*
We are seeking a dedicated and compassionate Customer Service Representative to join our team. This role will be responsible for providing exceptional support to dentists and other stakeholders inquiring about our dental implant products and services.
*Responsibilities:*
- Handle incoming inquiries via phone and email regarding dental implants, procedures, pricing, and appointments.
- Provide accurate information about our products, services, and warranty policies.
- Address customers concerns and resolve issues promptly and effectively.
- Collaborate with the sales and clinical teams to ensure seamless communication and customer satisfaction.
- Maintain detailed records of doctors interactions and transactions in the SAP and CRM systems.
- Placing orders and processing various transactions to support customer needs.
- Attend and contribute to team and company meetings to stay up to date on relevant information.
- Complete all required company training for this position and apply self-learning necessary for this role.
- Other duties may be assigned, directed, or requested
- Proactive sales driven personality with hunter mentality.
- Enthusiastic about providing excellent support & service, always customer centric.
- Result-driven, can-do mentality with analytical skills and technical affinity.
- Excellent interpersonal and written communication skills.
- Team player, motivational and personable personality is welcome.
- Organized with ability to prioritize and multi-task, strong time management skills.
- Bachelor's degree or equivalent experience in customer service or a related field.
- Proven experience in a customer service role, preferably in the healthcare or dental industry.
- Excellent communication skills, both verbal and written.
- Empathetic and patient-centric approach to customer service.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using SAP/CRM software and Microsoft Office suite.
- Knowledge of dental terminology and procedures is a plus
*Benefits*
- Competitive salary and benefits package.
- Opportunities for professional development and growth within the company.
- A supportive and collaborative work environment dedicated to improving patient outcomes.
If you are passionate about making a difference in patients' lives and have a knack for providing exceptional customer service, we encourage you to apply for this exciting opportunity!
.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Employment Type: Full Time
Alternative Locations: Romania : Cluj
Travel Percentage: 0 - 20%
Requisition ID: 15418
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