Job Opportunities in Poland
October 11, 2024
Arche Consulting
Kraków
IT Support with German
Numer referencyjny: ITS/MN
lokalizacja
małopolskie / Kraków
kategoria
Specjalista IT, Specjalista ds. Wsparcia Technicznego / Helpdesk / Serwis, Customer Service Advisor SSC / BPO
Responsibilities:
- interact with users through email, phone, and chat,
- serve as the point of contact for important and strategic users,
- analyze and evaluate users' specific account setups and past interactions to recommend solutions that best fit their needs,
- meet and exceed personal targets in a dynamic and challenging team environment,
- escalate complex user issues to internal teams, providing context for the escalation,
- deliver conclusions from given data (e.g., suggest training needs based on previous ticket volume),
- work to resolve user issues within the first contact, escalating only when necessary due to access restrictions, tool limitations, or technical complexity,
- identify opportunities to enhance the user experience with better tooling or product fixes,
- provide floor support and act as backup Team Leader.
Requirements:
- minimum of 1 year of experience in technical, financial, and customer service support across multiple support channels (email, phone, chat),
- ENGLISH - B2, GERMAN - B2
- experience in supporting B2B Customer Service and Technical Troubleshooting for Financial and payment gateway tools,
- ability and willingness to undergo product training.
Our Client offers:
- Professional development and a clear career path,
- involvement in a global organization with a focus on development,
- training and development opportunities,
- open-minded and multinational work environment,
- comprehensive benefits package, including Multisport Card, Lux Med medical healthcare (including dental care), life insurance, and cafeteria benefits.
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