Job Opportunities in Poland
October 9, 2024
Conectys
Poznań
FULL TIME
Customer Support Representative with German
Are you friendly and positive? Is German your strength and can you express yourself easily on any subject?
As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer-focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys, we work together to support each other in a common interest, making our customer’s success our own success.
Within your role, you will:
Job Type: Full-time
Application Question(s):
As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer-focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys, we work together to support each other in a common interest, making our customer’s success our own success.
Within your role, you will:
- Offer customer support via phone, e-mail, or chat
- Answer & solve customers’ inquiries & complaints by offering an accurate solution
- Follow predefined workflows & handle issues specific to each communication channel
- Respond to all customers' inquiries within given timescales and efficiently meet deadlines
- Take, register & solve notifications or complaints
- Update the database with all the details about each customer interaction
- Participate in testing/launching / implementing new working products or tools
- A B2/C1 level of German (both written & spoken)
- A B2 level of English (both written & spoken)
- Excellent computer skills (MS Office)
- Having a strong background in smartphone usage
- Competitive salary package & meal vouchers
- The opportunity to work in a multi-cultural environment
- The opportunity to work from our modern office located in the city center
- Social Fund (Christmas Bonus, Holiday Allowance, etc.)
- Employee Recognition Program
- Private medical insurance
- Access to Multisport card
- Learning programs for your development
- Wellness activities for your wellbeing
Job Type: Full-time
Application Question(s):
- Will you be able to work full-time?
- Is it okay with you that we work 100% from the office on this project?
- What are your financial expectations gross per month (PLN)?
- How proficient are you in German? (A1,A2,B1,B2,C1,C2)
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
Similar Jobs
October 16, 2024
OEX Voice Contact Center
Customer Service Specialist with German and English
Lublin
FULL TIME
View DetailsOctober 10, 2024
Sportano
Koordynator Customer Care ds. rynków niemieckojęzycznych
Zielona Góra
OTHER
View Details