Job Opportunities in Poland
September 3, 2024
Grupa Azoty
Police
Customer Service Specialist with English
The main duties of the person employed on this position will be:
- Active participation in the implementation of the SAP system and integration with the CRM system,
- Participation in the creation of procedures and instruction in the Customer Service Office,
- Process and manage customer orders from order receipt to product delivery (SAP / CRM),
- Proactive communication with customers regarding any changes to fulfillment the order,
- Receiving and registering complains and supervising the complaint process,
- Providing customers with information regarding products, prices, delivery times, sampling and services,
- Invoicing and monitoring of receivables,
- Dealing with the client through all available communication tools (phone / mail / chat / platform),
- Supporting the work of Key Account Manager.
Requirements:
- English language proficiency enabling free business communication (speeking and writing),
-
Experience in customer service – minimum of 3 years experience in a production environment – at least
one year, - Desirable: experience in SAP (or similar) and CRM,
- Skilled in MS Office (Outlook, Excel and Word),
- Communicativeness, enthusiasm, professionalism,
- Ability to work under pressure, ability to work in a team,
- Good time management and the ability to work independently.
We offer:
-
Work on an interesting investment project, which is currently one of the largest industrial investment in
Poland, - Yearly production capacity is nearly 437 kt/a of final products,
- Non-wage benefits (e.g. training, medical care, sport card, group insurance, holiday bonus),
- Quarterly bonus system,
- A chance for development and promotion in the organization's structures.
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