Job Opportunities in Poland
October 11, 2024
BVI Medical
Kraków
OTHER
Customer Service Associate
Job Requisition No
VN8099
Work Location Name
Poland - Hybrid (Krakow)
Worker Basis
Full Time
Worker Type
Employee
Applications Close Date
Dec 31, 2024
Purpose
Support customers by timely management of key data entry tasks. By ensuring you are organised and focused you will work to process important data such as order entry, invoicing, customer creation, stock allocations and credits in a fast paced environment where you will need to be self-sufficient and perform duties in an efficient professional and courteous manner.
You will follow procedures, guidelines & policies and work collaboratively with a wider team with a calm and positive attitude. You will flexible and open to learn new systems and countries.
You will follow procedures, guidelines & policies and work collaboratively with a wider team with a calm and positive attitude. You will flexible and open to learn new systems and countries.
Key Responsibilities
- Process orders through their various stages, return authorisations and credit note requests timely & accurately in relevant ERP
- Prioritise workload, organise own time so that deadlines are met for yourself and the team on a daily basis.
- Highlight to manager, any concerns over workload or change in priorities needed to deliver on deadlines.
- Process customer invoices, following procedures closely and ensuring fast and accurate turnaround
- Support reconciliation of consignment stock as directed, ensuring accurate updates and efficient follow up
- Handles basic email queries from customers, via CRM system.
- Other administration duties, based around order to cash cycle as shared by manager.
Qualification
- Knowledge of MS Office suite
- Knowledge of ERP and CRM systems, in order to cash
- Intermediate Excel skills
- Ability to use positive language, to balance multiple priorities and to remain calm, especially when under pressure
- Ability to establish and maintain effective working relationships with coworkers, managers and customers
- Positive interactions with members of organisation
- Time management
- Fluent professional English and French (ideally)
- Exceptional attention to detail & accuracy
- Strong communication & interpersonal skills
- Respond positively to change
- 1 year Customer Service experience
Company
BVI® is refocusing the future of vision.
As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and Phys IOL® (Premium IOLs), and spans more than 90 countries.
We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.
Learn more at www.bvimedical.com
As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and Phys IOL® (Premium IOLs), and spans more than 90 countries.
We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.
Learn more at www.bvimedical.com
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