Job Opportunities in Poland

Overview:

SOFTSWISS continues to expand the team and is looking for a Customer Care Specialist in Poznań, Poland. We need a true, experienced, accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Managed Services
A part of SOFTSWISS solutions offered to clients to facilitate their i Gaming brand growth.
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Key responsibilities:

• Responding to customer queries in a timely and accurate way via emails or chats
• Identifying customer needs and assisting customers with their queries
• Escalate technical issues
• Follow communication procedures, guidelines, and Company policies
• Knowledge of the admin area, the ability to use all the provided tools (training)
• Working from a comfortable office in Poznan, Poland + remotely (hybrid)
• Working on shift schedule 2/2 (shift 12 hours, alternation of day and night shifts)

Requirements:

• Fluency in English and Russian (B2+)
• Computer literacy
• The ability to multitask and work under pressure
• Self-organization
• Responsible attitude
• Positive, can-do attitude, “solution-finder”
• Naturally helpful and service-minded
• Soft skills to be able to deal with challenges professionally

Nice to have:

• Experience in Customer Service will be a plus
• German language

What we offer:

• Full-time work opportunities
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

About Us:

SOFTSWISS is an international company and an i Gaming software expert. We don't only follow i Gaming market trends, we create them! SOFTSWISS is a recognized industry leader in i Gaming software solutions development, covering almost all aspects of the i Gaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our Mission:

Changing the i Gaming industry through technological innovation.

SOFTSWISS in numbers:

• 2009 - foundation year
• 2000+ total employees worldwide
• 5 offices, countries: Poland, Georgia and Malta
• No1 provider in Crypto i Gaming
• 7 proprietary products
• 800+ brands using our software
• 11B+ € bets processed per month
• 6M+ active players monthly