The Associate Account Manager role serves a key role in the relationship between the BU and GSCS. This role is a key conduit to ensure the smooth flow of information, alignment on priorities and strategies between the Business Unit (BU) and the GSCS (Global Supply Chain Solutions) Team are clearly understood and executed.
Responsibilities:
Escalation Process performance
Monitor Escalation tool & follow up with the issue owners to ensure the Actions on time
Send out e-mail with issues for MCI (Weekly, Monthly)
LOA Process
Monitor B&P tool to ensure the input is being entered on time & complete
Cost Savings
Monitor Wave Savings tool to ensure the monthly savings entries are complete on time
Control Tower
Perform the monthly review and update the issue with the new issues that meet the criteria
Follow up with issue owners to ensure actions are completed on time
Monthly Highlights/Lowlights
Draft up Highlights and low lights for the issues identified by the Account Manager
VOC
Send out survey communication to stakeholders
Follow up with stakeholders to ensure the survey is completed on time
Tabulate results and report out
S2P
Monitor tool to ensure the PPMs are providing updates to the tool
Send out request to stakeholders for projects to load into S2P
Follow up stakeholders
Stockout Report
Send out weekly stockout report to Supply Chain and the stakeholders
Requirements:
Associate Degree or equivalent work experience
3+ years of experience working in an environment where attention to detail, accuracy, and managing tight timelines are critical.
Supply chain, Material Planning or Project Management experience preferred.
Excellent communication and listening skills
Customer service focused with relationship-building capabilities
Impact and influence in a project oriented, engineering, specialty, functional matrix environment
Team player to partner and collaborate across business units and functional areas
High level knowledge of sourcing and procurement principles and best practices and demonstrated ability to apply this knowledge to achieve results.
Demonstrated ability to support change, and execute organizational and high-level process changes
Must be adaptive, flexible, and able to function effectively in a highly complex global environment with a proven ability to multi-task within a fast-paced environment
Technologically adept with demonstrated ability to learn systems and processes quickly
Knowledge of Nuclear or similar highly regulated industry with an understanding of the supply chain implications preferred
Availability to work on 1st and 2nd shift (9-17/14-22)
Offer:
Stable employment in SSC in Kraków
Outstanding and supportive atmosphere of collaboration in the team and in Westinghouse group