Job Opportunities in Philippines

Job Responsibilities:
Manage the day-to-day activities of the team
Handle resource planning, career development, performance management, and attrition
Coach team members to bridge knowledge gaps and address skill and motivation issues
Resolve user/customer escalations and take ownership until resolution
Implement and oversee internal and external governance
Address client escalations and resolve concerns
Collaborate with operations managers to secure training and support for the team
Assess agent performance, identify trends, and work on improvements
Ensure team members have the knowledge and training needed to meet their targets
Update the team on process changes, targets, and improvements
Qualifications:
Preferably with experience as a Team Leader handling Financial Accounts (Fraud, Care, Credit Card Collections)
At least 2 years of experience as a Team Leader in the BPO industry
Strong communication and leadership skills
Proven ability to manage employee retention and attrition
Preferably with experience as a Team Leader handling Financial Accounts (Fraud, Care, Credit Card Collections)
Job Types: Full-time, Permanent
Pay: Php25,000.00 - Php30,000.00 per month
Benefits:

• Health insurance
• Life insurance
• On-site parking

Supplemental Pay:

• 13th month salary

Expected Start Date: 08/26/2024