Job Opportunities in Philippines

• Delivery towards customer in liaison with Process Head
• Meeting customer expectations and targets in terms of Contractual obligations.
• Productivity /efficiency metrics proposals, implementation and follow-up
• Administrative aspects including reporting, business reviews etc.
• Development & implementation of strategies to ensure customer satisfaction & retention
• Monitor project progress, identify and mitigate risks, and adjust strategies as needed
• Plan & strategize Transformation Initiatives to meet customer expectations.
• Managing Account EBITDA and P&L Margins

• Knowledge of principles and processes for providing best in class customer support services
• Should have exceptional leadership and mentorship abilities.
• Knowledge of managing Healthcare Operations both Voice and Non-Voice channels
• 12+ years’ experience in Customer Service domain within minimum 5-6 years in Healthcare Domain with Knowledge in Complaints Handling and Compliance, Regulatory Issues.
• Superior communication (oral, written), presentation, and interpersonal skills
• Effective client management
• Excellent decision-making skills.
• Experienced in setting goals and driving objectives
• Demonstrated ability to develop and implement process enhancements including technology and performance.

• Graduate of any Discipline
• Experience 12+ years
• Knowledge and experience in US and Global Healthcare is an advantage
• At least 10 years of BPO experience

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.